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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Pierre M Siou
from Hollywood, FL
Verified Purchase:Yes
Looking for Trouble shooting advise. Fairly direct instructions provided
Pros: Performance
Quality
4
Features
4
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 4, 2023
We want to thank you for taking the time to communicate with us about your experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Rosie161
from Coral springs Fl
Verified Purchase:Yes
I have had thus refrigerator for nearly 5 years. It does the job but the plastic containers in the door and the shelves are of a poor quality.
I have replaced them already and they are either cracked or broken again. I have chosen not to replace them again as it is too costly.
I have replaced them already and they are either cracked or broken again. I have chosen not to replace them again as it is too costly.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
2
Features
3
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 6, 2023
We highly appreciate your honest feedback regarding your experience using the LG 24 cu. ft. French Door Refrigerator, model LFC24770ST. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We will work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Danee
Written by a customer while visiting lg.com
Posted by: JhonyA
from Colorado
Verified Purchase:Yes
After second failure of the compressor plus the condenser we had to throw the refrigerator away. Also LG never informed us of the class action lawsuit that was filed to compensate for these issues.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Tanisha, social/LG, June 1, 2023
Hi, Thank you for your feedback. We will surely pass on your feedback to the rest of our team, which will be considered for future product improvements. If you have an inquiry or are in need of assistance, please don't hesitate to reach out to us so that we can assist you before you toss your appliances if you ever decide to give us another shot at getting it right. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Wannalovethis
from Boulder, Colorado
Verified Purchase:Yes
I love this fridge, but after 6+ years I need an expensive repair. The refrigerator part no longer cools. Freezer works.
Pros: Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy Tanisha, social/LG, June 7, 2023
Hi there, We want the romance to continue, We know that as consumers' we all get attached to our beloved appliances. With that said, We would like to help save the life span of your refrigerator. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library ~Tanisha
Written by a customer while visiting lg.com
Posted by: travelgirl
from florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am so glad I got the extra 5 cubic feet! This is the most excited I have ever been about a fridge in my life! I love it! It is quiet and spacious and finally feels roomy. Went from the 24 to 29 Cubic feet and it has made a huge difference! Fits perfectly in the same spot. I'm telling all my friends come see my new fridge!
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
LG French door LFC24770SW /02
on July 1, 2023
Posted by: Rufus Morison
from Tennessee
We purchased this LG refrigerator 1/09/2016 and the compressor failed 1 WEEK before the warranty expired. LG had it replaced. Many of the plastic have broken or shattered. The freezer drawer came off its tracks several times.
The evaporator-self defrost malfunctions and the freezer temperature elevates and food spoilage occurs. Ice cream partially melts and becomes icy upon refreezing.
The plastic ice maker fill tube failed and water accumulated under the refrigerator. The clear plastic cover hinges on the wide cheese-meat and butter drawer and the left drawer rail broke.
Repair person has attended to this two or three times. His successful advice recommends completely empty contents of refrigerator and freezer for >24+ hours to clear accumulated internal ice and frost.
The evaporator-self defrost malfunctions and the freezer temperature elevates and food spoilage occurs. Ice cream partially melts and becomes icy upon refreezing.
The plastic ice maker fill tube failed and water accumulated under the refrigerator. The clear plastic cover hinges on the wide cheese-meat and butter drawer and the left drawer rail broke.
Repair person has attended to this two or three times. His successful advice recommends completely empty contents of refrigerator and freezer for >24+ hours to clear accumulated internal ice and frost.
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 8, 2023
Hi, Rufus Morison. Thanks for reaching out. Hopefully you were able to get the compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
15 years and running like a champion
on July 6, 2023
Posted by: Extraneous Solution
from Tucson
[This review was collected as part of a promotion.] We bought this LFC25760ST model over 15 years ago...maybe longer! It's still running like a champion. We're just now looking to replace the door seals. We never hooked up the ice maker so we've always gone old school and filled the ice trays manually. That's one less thing to break! We pull the fridge once a year to vacuum behind it. Otherwise it's been set up and running well ever since we bought it. Thank LG! How about some door seals for this review? 😉
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mary70
from Louisiana
Verified Purchase:Yes
This refrigerator is just the right size to fit into our cabinetry and the storage space inside is great. The downside is that the compressor went out after only 4 1/2 years. This is not what I expected from an LG appliance. Hopefully that problem has been eliminated in refrigerators manufactured more recently.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com