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Customer Reviews Collected from lg.com |
LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 353 reviews
5 Stars
224
4 Stars
68
3 Stars
14
2 Stars
14
1 Star
33
87%of customers recommend this product.
(
270 out of
310)
Customer Reviews for LG - 23.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Compressor is not good
on July 18, 2023
Posted by: April Dh
from Seattle
The fridge broke in 5 years, compressor stopped working
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy alliza jayne pitallar, LG Social media, July 19, 2023
We're sorry to hear about the issue with your fridge's compressor. We would like to assist you. Please send us a private message on Facebook or Twitter at @LGUSSupport, with your contact details so we can look into this matter and explore possible solutions. ^Jayne
Written by a customer while visiting lg.com
Customer Rating
1
on July 31, 2023
Posted by: Mama of Ducklings
Broke 5 years after bought. Very disappointing considering this is supposedly one of the highest rated refrigerators.
Pros: Quality
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your refrigerator. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
LG is Junk!
on August 5, 2023
Posted by: LGdoesntcar
Garbage product, do not invest in a single LG unit. Bought an entire kitchen of LG products 6 short years later stone and fridge went. LG’s response? Sorry Charlie! LG PRODUCTS ARE SUBSTANDARD AND THEY DO NOT CARE ABOUT THIER CUSTOMERS!
Quality
1
Features
1
Value
1
Response from lg.comBy Winie Claire Borja, LG Social Media, August 5, 2023
We try hard to make our customers' experiences satisfying, and we really regret not being able to meet your satisfaction this time. We will surely pass your feedback to the rest of our team regarding LG 24 cu. ft. French Door Refrigerator, Model# LFC24770ST. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^Winie
Written by a customer while visiting lg.com
Customer Rating
1
Absolute Junk!
on August 5, 2023
Posted by: LGiscrap
Garbage product, do not invest in a single LG unit. Bought an entire kitchen of LG products 6 short years later stone and fridge went. LG’s response? Sorry Charlie! LG PRODUCTS ARE SUBSTANDARD AND THEY DO NOT CARE ABOUT THIER CUSTOMERS!
Quality
1
Features
1
Value
1
Response from lg.comBy Winie Claire Borja, LG Social Media, August 5, 2023
We sincerely regret any inconvenience your LG 24 cu. ft. Ultra Capacity 3-Door French Door Refrigerator, model# LFC24770SB, has caused you. Please know that we value your opinions and strive to offer the best possible products and services to all of our customers. We apologize for not living up to your expectations. If you need further assistance, please send us a private message on Facebook or Twitter using @LGUSSupport and we're here to assist you. ^Winie
Written by a customer while visiting lg.com
Posted by: LG24
from Modesto, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Your LG tech did a wonderful job! He was friendly, quick, and thorough. It runs nice and cold now.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on October 20, 2023
Posted by: Tlaw49
from Pompton Lks., NJ
[This review was collected as part of a promotion.] Doesn't defrost. Must chop ice from bottom of frig. Lasted 7 years. Chopping ice for 3 years. Extended warranty would not cover pre-existing condition (attached)
Pros: Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 24, 2023
We are committed to providing you with top-notch products and services, and we would like to look further into the issues you are experiencing. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers of your refrigerator. Our team will take it from there and do everything possible to assist you. ~Rita
Written by a customer while visiting lg.com
Posted by: Sarasota Florida area
Verified Purchase:Yes
[This review was collected as part of a promotion.] My ice maker is still not making ice.
I need a LG service repair person information for my area.
NO one is going to drive an hour to repair my ice maker and I cannot afford that kind of repair bill. I need a service person in the Sarasota FLorida area.
I need a LG service repair person information for my area.
NO one is going to drive an hour to repair my ice maker and I cannot afford that kind of repair bill. I need a service person in the Sarasota FLorida area.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hello Sarasota! We understand the difficulties you must be facing, and we would love to help you out as much as we can. Please reach out to us on a private platform through our Facebook or Twitter handle - @LGUSSupport. Make sure to have your case or repair number ready so that we can assist you in the best possible way. We are committed to rectifying the situation for you with all the resources we have at our disposal. Thank you for your patience! ~Rita
Written by a customer while visiting lg.com
Posted by: Sus2023
Verified Purchase:Yes
I need a repair person in the Sarasota area to fix my ice maker whick is in the bottom section-freezer.
Response from lg.comBy LG Customer Experience team, Customer Care, November 8, 2023
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience and frustration you have faced with your ice maker's issue. If you're still in need of repair or any other further assistance, please reach out to us LG directly through our official social media channels on Facebook or Twitter through @LGUSSupport. We'd be pleased to take care of you.
Written by a customer while visiting lg.com