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Customer Reviews Collected from lg.com |
LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 674 reviews
5 Stars
436
4 Stars
137
3 Stars
35
2 Stars
22
1 Star
44
88%of customers recommend this product.
(
490 out of
557)
Customer Reviews for LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Nalda
from Malaga WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a couple of weeks ago. Just the feel of open the door and closing speaks to excellent quality. The door alarms are my favorite feature. We have had several other LG products and each one is better the other products by other companies. I do wish this model had come in more all the colors offered in some of the other models. And I wish it had come in a slightly larger size. However, the thing that attracted us to it was the absence of the water dispenser and really wish the ice maker was not in it either. We just wanted all the interior space and freezer space our dollar could buy. Overall, we will keep LG at the top of our appliance companies to select from for any future needs. Thank LG!
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Unreliable
on August 7, 2019
Posted by: AIDANMELAD
from NY NY
Bought the refrigerator just over 3 years ago, stopped cooling, no ice in freezer. Called LG, they offered outside repair tech to service it,changed 2 parts and still doesn't work. I month now without a refrigerator and waiting for the tech to change another part...
Plus they discontinued this model...Wonder why?
Plus they discontinued this model...Wonder why?
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, August 7, 2019
That's not good! We're sorry to see that you've run into an issue with the cooling system of your refrigerator and getting it repaired. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Posted by: ABCDEFGHIJ
Verified Purchase:Yes
This refrigerator stopped cooling properly within 10 months of purchase. Right now I am using the freezer as my refrigerator. It is 46 degrees (set at 33) in the refrigerator and 32 (set at -6) in the freezer. I am awaiting a repair appointment. In the meantime, I have a malfunctioning refrigerator/freezer which is less than one year old.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 3, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues so soon. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Only 4 years old!
on September 17, 2019
Posted by: Irritated senior consumer
from SW PA
[This review was collected as part of a promotion.] This refrigerator was only 4 years old in September...discovered last night that the cooling system is malfunctioning and I have lost everything in the freezer and most of the refrigerated items. Called LG and they contacted local repair service who refused to come as they have too many calls and not enough service people...Helpful LG rep. attempted to contact other repair companies and I am too far away for them to come. Meanwhile I have no refrigerator...
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, September 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Mrs Knotts
from Wewahitchka,Florida
Verified Purchase:Yes
I bought my Lg Refrigerator in October of this year and Was disappointed that the delivery men were not able to do as I asked them befotre they brought it in and proceeded to try to fit it in the place i wanted. They ignored my suggestion that they themselves measure the openings that it needed to go into. Thus, a big dent in the side. They gave me an option to accept it with a few less dollars. I opted to do it because of the stress and the side that was dented was against the wall. Another problem I am having is the doors always have to be pushed into place to close properly. That in itself scares me as I fear someone visiting will not close it properly and the bell just is not that loud. Also, I have a hard time getting the fingerprints off the stainless steel. I wanted the black/grey but they said that was even more so harder to get the fingerprints off. Alas, I am 77 and it will probably be my last one, so I will settle for that.
Pros: Quality
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Compressor failed after 2 years
on January 7, 2020
Posted by: P38eagle
from Easton MD
[This review was collected as part of a promotion.] This refrigerator fit my available space perfectly. For the first two years there was no problem, but two years from the date I purchased the refrigerator the compressor stopped working. The repair seemed to work but 4 weeks later the internal temperature began rising no matter what set-point temperature I set inside the refrigerator. Although the repair service seemed competent and responsive, I am considering buying a different brand refrigerator so that I don't have to keep repairing this one.
Pros: Style/Design
I would recommend this to a friend!
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, January 7, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Lll6
from Troy OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a month ago. Sleek design. Downsized kitchen spaces. Love the visibility of foods. Freezer space is great. Love the counter depth. Great warranty .
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cos 470
from Gettysburg, pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Larger inside than I expected. Very happy with this fridge. My only concern is that you have to be sure to shut the left door with some force as it wants to not completely engage.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com