 |
Customer Reviews Collected from lg.com |
LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 674 reviews
5 Stars
436
4 Stars
137
3 Stars
35
2 Stars
22
1 Star
44
88%of customers recommend this product.
(
490 out of
557)
Customer Reviews for LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
2
plastic door bin covers pop off
on October 5, 2020
Posted by: Legm
from Port Townsend, WA
I've got to call it bad design. The door bin clear plastic covers come off. Ordering new one's has proved to be a hassle.
No, I would not recommend this to a friend.
Quality
3
Features
1
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
JUNK
on November 9, 2020
Posted by: unhappy upstate NY
from Ithaca NY
[This review was collected as part of a promotion.] I have been without a working refrigerator 2 twice since owning this thing. Fist time was about a month and this time I am still with out it and it has been almost two months. NO ONE will come fix it. I would never recommend anything from LG
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: chuck 82
from pgh.pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife is so HAPPY with her new refrigerator especially the freezer drawers and the roominess for storing her refrigerated needs also the freezer drawer on the bottom.All in all she just loves it.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bad_design_reporter
from dayton, oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Cannot arrange shelves in fridge to hold a normal gallon of milk! Correction, you can - for 6'3" tall people on top shelf, but my wife @ 5'2" cannot reach it!
Second, the freezer is designed wrong! Top drawer will not open all the way! Only approx 1/3! Cannot see or get to stuff in back of that drawer! Well, you can LIFT the drawer over its 1/3 stop and pull it forward more BUT if you forget to lift it back over again and try to close the door it tries to destroy the drawer!
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pam1234
from St. Petersburg Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 7 years ago and at year 4, the condenser broke and they replaced it with the same faulty condenser which broke again. They don’t stand behind it now.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not working after less than 1 year
on August 15, 2021
Posted by: Purchased2020
from Oklahoma
Purchased in November and it the freezer isn't working and the top isn't really cold. Less than 1 year old.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 16, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: EJM51
from Cleveland Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has no fancy bells or whistles. It is a straightforward unit that does exactly what it is supposed to do and looks good doing it. Fridge stays cool, freezer stays frozen, temperature readout lets you know the internal temps, lights up nicely when opened, and the ice-maker makes ice. It is quiet, seems well made and I would buy another when it is time....hopefully, waaaaay in the future.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Hope123
from Sc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 7 years ago. Compressor died. LG fixed and is working as it should.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com