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Customer Reviews Collected from lg.com |
LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 674 reviews
5 Stars
436
4 Stars
137
3 Stars
35
2 Stars
22
1 Star
44
88%of customers recommend this product.
(
490 out of
557)
Customer Reviews for LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Miss Chris
from Erial, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this few months ago to replace our 20 year old frig. As I'm getting older it was painful bending for the lower shelves. With the freezer on the bottom this is no longer an issue. We should have replaced the old one years ago! There is lots of room for freezer storage easy moving shelves and nice looking
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Aag57
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace a ten year old fridge and was surprised how much I like it. The double door arrangement and bottom freezer is very practical. Really like the flat drawer under the vegetable storage I use for cheese,cold cuts,etc.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jmdargie
from NEW HAMPSHIRE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator now for about 2 months and it is so far perfect for what we needed. The frig has a smaller profile than our last one so fits well in the space. I like the different compartments.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: sal39
from tyngsboro ma
Verified Purchase:Yes
side by side doors, improved ice maker, capacity ease of access
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ASHLE
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a 2018 model and the fridge broke and is not repairable. It doesn't qualify for the class action lawsuit, they extended my warranty but leaves me without a fridge for well over a month and counting
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy Jennifer, Social Media, January 19, 2022
Thank you for sharing your experience with us, and would like to recommend customer support to look into this further. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Dogangel
from Portrichy
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's not working right... totally frosted over and I have waited a month for repair and still have not seen any one..do me a favor and let me win this prize do I can buy another one
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: David from Hudson
from Hudson, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge keeps our food fresh, but that's pretty much expected. The inside is deep, and not wide enough to put larger items side by side, so we do end up moving things around a lot because items get lost in the back. The shelves are adjustable, but there are only a few combinations to choose from. The freezer drawer concept also makes for a lot of moving things around to find frozen foods that end up on the bottom of the drawer. It's also hard to maniupulate, it simply doesn't come out far enough. The stainless exterior is very fragile, and we now have some small dings in it that can't be fixed. And to top it off, after less than three years, this fridge stopped working. Fortunately the LG warranty covered the repairs and it has been working ok since, but we expected far better quality to begin with.
Pros: Performance
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, February 1, 2022
Thank you for taking the time to share your detailed feedback David. We will share with the product development team for possible design improvements. ^Jennifer
Written by a customer while visiting lg.com
Posted by: JAMESB7318
from MILLVILLE NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] MY FRIG HAS BEEN NOT COOLING FOR A MONTH AND NOTHING WAS DONE I LOST ALL MY FOOD AND IT IS STILL UNDER WARRANTY
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com