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Customer Reviews Collected from lg.com |
LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 673 reviews
5 Stars
435
4 Stars
137
3 Stars
35
2 Stars
22
1 Star
44
88%of customers recommend this product.
(
490 out of
557)
Customer Reviews for LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: JAMESB7318
from MILLVILLE NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] MY FRIG HAS BEEN NOT COOLING FOR A MONTH AND NOTHING WAS DONE I LOST ALL MY FOOD AND IT IS STILL UNDER WARRANTY
Pros: Quality
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Djake13
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got my fridge about two months ago. It periodically runs loud. Not sure why. I followed all the trouble shouting guidelines so maybe just the way its made?
Pros: Style/Design, ease of use
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, February 11, 2022
Jake I would like to look into this issue further. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Dinz
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is beautiful. Looks elegant and is top quality. Plenty of room in the freezer which I like. Temperature remains constant and stable. My only wish is that the shelving, both on the doors and in the fridge, had more options when arranging them.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Tigerokie58
from Bethany, Oklahoma
Verified Purchase:Yes
I'm not happy cause it is junk. Stopped working and I lost all my food.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, March 7, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Melgg
from Hawley Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Keeps cold. Freezer freezes. Ice maker makes ice. Stainless surface shows marks. too easily.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Banjoann
from 4 Corners
Verified Purchase:Yes
[This review was collected as part of a promotion.] I didn’t need to reach out to LG until recently when the ice maker suddenly stopped working. Victoria walked me thru the fix & all is well.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: bruins
from North Brookfield, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor had to be replaced after only 1 1/2 years, very disappointed. Customer service had a great reaction time . The refrigerator is much noisier now than before the service.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, March 29, 2022
We are disappointed to learn that your fridge is noisier since repair. If you would like us to send a technician out to look at it then please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will set this up for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Ricky53
from Plainview New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] During the five years that we have had this appliance, we have had no maintenance issues relating to the refrigeration or freezing functions of the appliance.
One major negative, however, is the non-durable aspect of the plastic covers on the side shelves of the refrigerator doors.
Several of these have cracked, thereby limiting the number and size of items we can store in those shelves
One major negative, however, is the non-durable aspect of the plastic covers on the side shelves of the refrigerator doors.
Several of these have cracked, thereby limiting the number and size of items we can store in those shelves
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Written by a customer while visiting lg.com