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Customer Reviews Collected from lg.com |
LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 674 reviews
5 Stars
436
4 Stars
137
3 Stars
35
2 Stars
22
1 Star
44
88%of customers recommend this product.
(
490 out of
557)
Customer Reviews for LG - 21.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Mudda
from Texas
Verified Purchase:Yes
Bought this refrigerator/freezer since our old one stopped working properly.
Looked in Consumer Reports and this was recommended as a top pick.
It is very nice and the icemaker works great. Smaller than our last one but we are only two people so it is enough. We also have an old working refrigerator in the garage, for beverages.
Looked in Consumer Reports and this was recommended as a top pick.
It is very nice and the icemaker works great. Smaller than our last one but we are only two people so it is enough. We also have an old working refrigerator in the garage, for beverages.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy `Jai., LG Social Media, March 23, 2023
Hey Mudda! Thanks for reaching out. We are excited to hear that you are enjoying your LG Refrigerator. If you have any questions or concerns. Please feel free to reach out to our LG Support Team via Facebook or Twitter. Or call (800)243-0000. Thank you. `Jai.
Written by a customer while visiting lg.com
Posted by: Coulple In MA
from Western Mass
Verified Purchase:Yes
About 2 months after we got our fridge, the ice cream started melting in the freezer. We put thermometers in both the freezer and fridge. Both compartments temps continued to rise until they were room temp. The compressor failed. We had to throw out many $$$'s worth of food. We are currently waiting for our replacement fridge.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 14, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: jni1026
from Salt Lake City
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased about 3 weeks ago. I like the design of the freezer, not crazy about the drawer at the bottom. Shelves and drawers on both side are flimsy. Fearful of cracking or over loading.
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: fran020
from Boston MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were initially disappointed that after five years our LG fridge decided to stop working; however when we called LG scheduling service was quick and easy. They sent someone within 2 days of the call and he was able to diagnose the problem and get it running again that day!
Pros: Quality, Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Rauert54
from Williston Park NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a 4 year 11 month old LG refrigerator that ran perfectly until the compressor failed on Friday . Doesn’t sound good, does it? Well, one easy phone call to LG, and on Sunday morning the LG service guy showed up (exactly on time) and within 2 hours, I had a brand new compressor installed and the refrigerator was back in business .
I couldn’t ask or expect anything better. But it does get better, because LG ‘s compressors are warranteed for 5 years, including parts and labor, I didn’t have to pay a cent . “What a Country”
I couldn’t ask or expect anything better. But it does get better, because LG ‘s compressors are warranteed for 5 years, including parts and labor, I didn’t have to pay a cent . “What a Country”
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: supernightowl
from Los Angeles, CA
Verified Purchase:Yes
It would have been a good product for the price I paid. However, the compressor died after 4.5 years. It was under the warranty and I got it fixed no cost, but it might die again in the next few years. An LG technician came to fix it the next day I called LG and he fixed it in 2 hours replacing the compressor. If you live in a rural area, it might be hard to get an LG technician quick.
Quality
2
Features
2
Value
2
Response from lg.comBy Jai., LG Social., June 1, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Neem22
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge over a month ago and so far really like the features. It also isn't too loud which is good.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I love it, it provides lot of room for storage.
on June 16, 2023
Posted by: Ray Obas
from Waldorf MD
Verified Purchase:Yes
I bought it 17 months ago and enjoy every bit of it. Lot of rooms to store our products. The Ice Maker is the part that I love the most. It gives me easy access to ice
Pros: Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Anthony J. , LG Social, June 21, 2023
Hey there. Thank you for taking your time in leaving us a review regarding your LG refrigerator. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Our team enjoys what they do because of customers like you. This review just made our day! ~Anthony
Written by a customer while visiting lg.com