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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
5
Fantastic product for price
on May 21, 2017
Posted by: savvyshopper83
from Kaukauna, WI
Great dryer, works fast, easy to use and great deal!
Pros: Bright display, Realistic color, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this and dries fast!
on September 21, 2017
Posted by: Hayholli94
from Ga
Expertise:Intermediate
We had an issue with our old dryer so we got this Samsung dryer and it is awesome ! It dries really fast and hold a lot.
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Quiet and well-featured, but not durable
on April 29, 2019
Posted by: Darnedifino
from McLean, VA
Expertise:Intermediate
If I'd written this review a month ago, I would have given 4 stars, but since then the dryer started making loud grinding noise of metal on metal and I will have to pay a large bill for out of warranty service. A previous Kenmore dryer didn't develop any problems for over 10 years and, when it did, I was able to replace the belt and a switch myself. This Samsung is much more complicated and I didn't dare tackle it myself.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on November 9, 2019
Posted by: Joshua
havent had this for 2 years and the heating element doesnt work! stay away from samsung products. just problem after problem
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 11, 2019
I realize your experience has been less than ideal, and I would like to have the opportunity to change that. If you presently experiencing issues with your dryer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140704932.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 26009
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 26009
Written by a customer while visiting Samsung US
Customer Rating
1
Drum Crack
on December 7, 2019
Posted by: Frankie
[This review was collected as part of a promotion.] i purchased this dryer november 2016 as new. i started hearing clanking noise a few months ago and finally noticed a big crack at the rear end of the drum when one of my shirt got caught in it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140874341.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
3 service calls in 4 years...
on April 26, 2020
Posted by: Tara B
4 years of ownership - 3 repairs-nearly doubling the cost of the dryer
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 24, 2020
Thank you for bringing this unfortunate experience to our attention. For better assistance, we would need to look further into this. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on May 5, 2020
Posted by: Kaylee
purchased in 2015. after 4 years of use the dryer stopped heating and we had to have it repaired and the heating element replaced. now 8 months later the dryer stopped heating again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 23, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
Beware you will need to fix alot.
on February 14, 2023
Posted by: JenJen
from Crete, Illinois
We purchased this dryer when we bought our home and it worked great at first but less then 2 years in we had to replace the motor which was not cheap 2 years later we had to have it serviced again and here we are again needing to replace the motor again! It's only 8 years old and if we pay to replace the motor again we will have paid the same as what we paid for the dryer itself. I do not recommend unfortunately.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, February 14, 2023
Good day, JenJen.
We appreciate you taking the time to leave a review about this dryer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
We appreciate you taking the time to leave a review about this dryer.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US