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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
2
Buyer Beware!
on February 1, 2025
Posted by: theoak80
from Lehigh Valley. PA
I have had this dryer about about 4 years. Up until now, no complaints and loved it except the hard to open lint trap. HOWEVER----- Dryer drum cracks are a known issue and they still sell this model for some reason. Wanted to make sure others are aware. There was a Class Action Lawsuit attempted, a few years back but ultimately dismissed. The replacement drum is about half the cost of the dryer, and the issue is something with the wheel that spins it being an incorrect size/fit, so the new drum will likely also crack since the cause is not fixable. I have sealed the holes/cracked area with heat resistant tape and will hope for the best. Once it finally breaks completely I will NEVER buy another Samsung dryer.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA Care, February 4, 2025
Hi there,
We understand how important it is to have a reliable dryer at home. Let us help you.
We shared a video link below for easy tips on opening and cleaning the lint filter on the dryer.
Clean the Lint Filter on your Samsung Dryer | Samsung US
https://www.youtube.com/watch?v=T5En60U_Uao
We'd be delighted to speak to you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148329618) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how important it is to have a reliable dryer at home. Let us help you.
We shared a video link below for easy tips on opening and cleaning the lint filter on the dryer.
Clean the Lint Filter on your Samsung Dryer | Samsung US
https://www.youtube.com/watch?v=T5En60U_Uao
We'd be delighted to speak to you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148329618) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE
on November 19, 2018
Posted by: UnhappycustomerAL
from Auburn AL
I have had this dryer 18 months. I spent $800 hard earned money on this dryer that I thought would last for years. In 18 months I have had to replace 2 different sensors, the control panel AND the motor!! Now the dryer turns on and then immediately turns off after 5 seconds. I cannot afford a new dryer. I am using a laundry mat and my friends next door to get me through. This is so unacceptable of a product. It is out of warranty and there is nothing that can be done. Samsung needs to make this right! I will never purchase another Samsung appliance the rest of my life and I am only 35! Do not make the same mistake I did!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2018
I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1138678831.
* Facebook Messenger: http://m.me/samsungsupport
* Twitter: https://twitter.com/messages/compose?recipient_id=18768513
* Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
* Facebook Messenger: http://m.me/samsungsupport
* Twitter: https://twitter.com/messages/compose?recipient_id=18768513
* Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed!!!
on January 2, 2020
Posted by: smith
from NC
purchased this dryer from sears on 8/27/18. heating coil has blown and will cost $500 to repair. samsung not willing to help.
this is hugely disappointing!
this is hugely disappointing!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 3, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141027779.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Will not dry sheets
on May 8, 2018
Posted by: Dyingdryer
from Ct.
Expertise:Expert
Will not dry bed sheets without interrupting the cycle every 5 minutes to untwist the sheets. The drum is poorly engineered; whether it's the speed, diameter or drum paddles, sheets are rolled into a log and will not dry. I have tried adding tennis balls, sneakers, towels to no avail. Any of the advanced features are worthless if the laundry cannot be kept separated while drying.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer does not dry your bedsheets. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer isn't drying properly.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to the guide to learn more about your Samsung dryer's cycles, settings, and features.
https://www.samsung.com/us/support/answer/ANS00051022/
The link below contains information about care for your bedding items with your Samsung washer and dryer for reference.
https://www.samsung.com/us/support/answer/ANS00047247/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408725
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer does not dry your bedsheets. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer isn't drying properly.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a link to the guide to learn more about your Samsung dryer's cycles, settings, and features.
https://www.samsung.com/us/support/answer/ANS00051022/
The link below contains information about care for your bedding items with your Samsung washer and dryer for reference.
https://www.samsung.com/us/support/answer/ANS00047247/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408725
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer died after 3 years of normal use
on August 6, 2018
Posted by: NotHappyRN
Expertise:Intermediate
I bought this dryer 3 years ago brand new. I guess I should have bought an extended warranty because it stopped spinning and I'm being quoted up to 600 dollars to repair multiple parts. I would not recommend this product for long term use. At this point I'm going to have to throw this out and buy a new dryer.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer stopped spinning. We apologize for the inconvenience this has caused you, especially with the repair fee. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guides you can try when your Samsung dryer has stopped spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408374
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer stopped spinning. We apologize for the inconvenience this has caused you, especially with the repair fee. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guides you can try when your Samsung dryer has stopped spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408374
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Broken from day 1
on October 31, 2018
Posted by: Teck72082
from California
Expertise:Expert
[This review was collected as part of a promotion.] I bought the dryer new and its doesn't work drum rubs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi Teck72082,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. We understand it is important to have a working dryer, especially if we are doing our laundry between busy schedules. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144722840
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. We understand it is important to have a working dryer, especially if we are doing our laundry between busy schedules. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144722840
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome dryer
on July 16, 2017
Posted by: Billgea9
Expertise:Intermediate
i love this dryer. would recommend to a friend we love samsung products
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Warning dryer drum huge 12 crack after just 2 year
on January 7, 2019
Posted by: columbusohio
from columbus, ohio
Expertise:Intermediate
Have owned many dryers. Must say never have had a dry drum have such a huge defect after only 2 years.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 24, 2019
I realize your experience has been less than ideal, and I definitely
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139052804.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
understand. You are a valued customer and your experience matters to
us. I would love to talk to you more about this situation and see how I
can assist you. Please feel free to reach out to me directly via one of
the following options and reference ticket number #1139052804.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US