 |
Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
3
TOO SOON
on February 4, 2018
Posted by: homealot
from FLORIDA
Expertise:Beginner
It works very good and the clothes are always dry. I can say more after I use it longer, price was a liitl high
Pros: Realistic color
Cons: Did not meet expectations
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, April 5, 2022
Hi homealot,
Thank you for the feedback and we are glad to know that you are using Samsung dryers. We are happy to hear that your clothes are always dry. We will surely notate your feedback about this matter to continue to improve our product.
You may check this link for future reference to reduce unnecessary repairs over the washer's and dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370475
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for the feedback and we are glad to know that you are using Samsung dryers. We are happy to hear that your clothes are always dry. We will surely notate your feedback about this matter to continue to improve our product.
You may check this link for future reference to reduce unnecessary repairs over the washer's and dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370475
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I am I Love .
on March 13, 2018
Posted by: CherryK
from Camp Lejeune
Expertise:Intermediate
This was a major upgrade from what I had. I love this dryer . I wish I would've measured my laundry room because the dryer is big . Other then that i absolutely refer this to a friend or family.
Pros: Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
No wifi capability
on October 20, 2018
Posted by: Yodaman25
from Rochester mn
Expertise:Expert
My washer i got a couple years ago has wifi communication to my phone so i thought this dryer would have it but it does not. Also the dryer is not compatible with my older model drawer that goes underneath and had to buy a new drawer
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi Yodaman25,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand that you are expecting a wifi feature on this dryer. However, this model does not have a wifi feature but has a Smart Care feature that helps our valued clients skip customer service and troubleshoot issues straight from their smartphones. Smart Care interacts with your washer and dryer to perform an immediate diagnosis and offer quick solutions. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
If dryer parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
Smart care feature: See page 33.
https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
To know more about the product, you may click the link below for the product specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/dryers/electric/pdp/dv42h5000ew/specsheets/DV42H5000EW_ElectricDryer.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723107
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand that you are expecting a wifi feature on this dryer. However, this model does not have a wifi feature but has a Smart Care feature that helps our valued clients skip customer service and troubleshoot issues straight from their smartphones. Smart Care interacts with your washer and dryer to perform an immediate diagnosis and offer quick solutions. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
If dryer parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
Smart care feature: See page 33.
https://downloadcenter.samsung.com/content/UM/202005/20200515012338725/DV5000H_DC68-03381A-19_EN_CFR_MES.pdf
To know more about the product, you may click the link below for the product specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/dryers/electric/pdp/dv42h5000ew/specsheets/DV42H5000EW_ElectricDryer.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723107
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Dissatisfied
on October 29, 2018
Posted by: KarenLau
from Falmouth
Expertise:Expert
Haven’t even owned this dryer for 2 years and the from already broke!! I am out of the lame 12 month warranty, so now I have to pay out of pocket for a new pulley!! This is crazy since I live alone and hardly do that much laundry!! Would not recommend or buy again!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi KarenLau,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience this may have caused you. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144722919
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience this may have caused you. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144722919
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on October 31, 2018
Posted by: AbaddonDeath
from Riverdale, GA
Expertise:Expert
This dryer is great, it actually dries every load of laundry I throw at it with one drying cycle!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy with this product
on October 31, 2018
Posted by: Hyper954
from Rocky Mount, NC
Expertise:Expert
I was not expecting to be buying this dryer but I am very glad that I did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great dryer at a great price.
on October 31, 2018
Posted by: Carolina girl
from Greensboro NC
Expertise:Expert
[This review was collected as part of a promotion.] This dryer is not only a money saver because it is energy efficient it dries clothes faster and better than any previously owned dryer. I have the matching washer and love this set. Beautiful and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Machine
on October 31, 2018
Posted by: Anonymous
from Cle
Expertise:Expert
Does everything but dry the clothes. You wont regret it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US