 |
Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
5
Great Pair
on November 4, 2019
Posted by: Mahea
[This review was collected as part of a promotion.] bought new pair a month ago, so far- working well. daughter has samsung too, likes it too. made using it easier. like the ease in use so far and options are great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, November 5, 2019
Samsung is excited to know that we have exceeded your expectations with our washer's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Drum cracked in first 6 months.
on November 13, 2019
Posted by: MrVS
from West Hollywood
the sales rep pushed this one. drum cracked in first six months. had it repaired and now it takes 1.5 hour to dry a load that used to take 40 mins. terrible. bought both washer and dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 14, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Dryer has some heat: http://bit.ly/2LGyVBu
• Clothes Are Not Dry: http://bit.ly/2LIkAEy
Thank you for being a part of the Samsung family! ^Cat
• Dryer has some heat: http://bit.ly/2LGyVBu
• Clothes Are Not Dry: http://bit.ly/2LIkAEy
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on November 15, 2019
Posted by: chesekt
from Minnesota
we purchased the dryer and matching washer 3 years ago and now the dryer won't heat up, after only 3 years. extremely frustrated.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Drum Cracked After 2 Yrs
on February 3, 2020
Posted by: NickS
there is a crack forming, which turns the dryer into a fire hazard as the lint will get through the crack and coat the heating element. google it!
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Inflexible heat settings, can't dry on LOW temp
on February 14, 2020
Posted by: Rich
from NC
normally i would have given this a high rating but the preset cycles make it impossible to dry things on a low setting using sensor dry. no wool cycle on the 5400.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
4
Response from Samsung USBy ^Liz, Samsung Cares, February 17, 2020
Hello, Rich! We appreciate you giving us your feedback and experience concerning your Samsung electric dryer. I understand you are experiencing issues, and I would like to assist you by providing the following troubleshooting information.
Article: Clothes are not dry located using this link https://bit.ly/2OY1wD6
E-manual information: using this link https://bit.ly/3bQeooT and starting on page 26 where the cycle selector is indicated. You may want to reference the block that shows 'My Cycle' where you can indicate your preferences for your washer. We appreciate you choosing Samsung for your laundry needs! ^Liz
Article: Clothes are not dry located using this link https://bit.ly/2OY1wD6
E-manual information: using this link https://bit.ly/3bQeooT and starting on page 26 where the cycle selector is indicated. You may want to reference the block that shows 'My Cycle' where you can indicate your preferences for your washer. We appreciate you choosing Samsung for your laundry needs! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on February 18, 2020
Posted by: MBpuppymom
from Trevorton Pa
we bought this less than a year ago and its been a lemon since. 6 minths after having it we needed the mother board replaced and it still takes forever to dry. samsung doesnt stand behind product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 19, 2020
We are always happy to help! To further assist you with your concerns about your electric dryer not drying completely, I have included a support article entitled, 'Clothes are not dry'. You can locate this information using this link https://bit.ly/38Iz3ZN to resolve the issue. Pending you do not find a resolution, there will be contact information and the next steps listed for you upon completion of the questions and troubleshooting outline within the link. Thank you for choosing Samsung for your laundry needs. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked Drum
on February 21, 2020
Posted by: Jollee
from Eden, NY
bought this not even three years ago. the drum cracked in several spots and today it collapsed itself. complete garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 21, 2020
I definitely understand your frustrations, Jollee! You are a valued customer and your experience matters to us. I would like to discuss with you more about this experience and assist you with getting service set up or determine what options we have to address this issue. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141347016.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
My review
on February 22, 2020
Posted by: Rick
from Houston, Texas
[This review was collected as part of a promotion.] this washer and dryer should not be marketed as a stackable. the dial on the dryer points upwards, making it difficult to read and set.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
4
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
Thank you for taking the time to share your feedback, Rick. Your feedback helps us to understand where we can take steps to improve our product(s). We appreciate you choosing Samsung for your household's laundry needs! ^Liz
Written by a customer while visiting Samsung US