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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
2
Very disappointing
on July 29, 2020
Posted by: ALEXA
from Michigan
[This review was collected as part of a promotion.] worked fine at first. 3 1/2 years in it’s making horrible noises. after viewing the youtube, it could be the idler pulley, could be the belt, or it could be rollers. who knows?? very disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
(click to see the video)
Response from Samsung USBy Ty, Samsung Cares, September 24, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
No customer service to fix broken dryer
on September 8, 2020
Posted by: RStarling
from Virginia
i've had the dryer for 4 months and it's worked less than 2. servicequick and samsung care suck. i've been trying to get the dryer repaired for weeks. they asked if my dryer was stacked and i said yes. they sent one tech who left, having done nothing, because he said he couldn't do it alone. i had to wait another 10 days. when the 2 techs came, 1 tech left because they didn't need 2. the tech that stayed kept calling to ask for help identifying parts & their function! after they left, the dryer had a new issue. i called for service and specifically stated that the same techs were not to return. they sent the same techs. they left after doing nothing again. i am waiting another week for another guess at what's wrong. complete fail as product, but an even bigger failure for customer service.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 9, 2020
We would be more than happy to look into this concern and check the progress of the repair. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it!
on February 5, 2021
Posted by: Frustrated Housewife
there are barely enough words to describe the level of frustration, disappointment and time wasted on buying this dryer. after having a visit to fix the dryer - making a horrendous noise, which apparently is common - you would think that you would be left with a normal working dryer. clearly not. i have never had to untangle bedding as often as i need to with this dryer - to the point of over a 60 minute cycle, having to need to untangle sheets 10 times. who has that kind of time to waste. i know how to put sheets in a dryer to prevent tangling - there is something seriously wrong with this dryer!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 9, 2021
I completely understand where you are coming from. Thank you for taking the time to share this with us. I may I suggest reaching out to our Social Media department for assistance. You can reach them by using one of the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142946953
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142946953
Written by a customer while visiting Samsung US
Customer Rating
1
Failed Twice in 1st Year, Samsung not helping
on February 10, 2021
Posted by: Collin
from Seattle
bought new at lowe's 12 months ago. 2 person household, maybe a load or two a week. computer failed in first 5 months, samsung replaced part under warranty. same part failed 7 months later, samsung will replace it under warranty. when this part fails again (no doubt it will) after the warranty expires, i was told to call and they would "try" to accommodate me with a replacement. nothing in writing. no extended warranty for a replacement product. they would rather pay several hundred dollars to get techs to replace the same part over and over, run out your warranty, and then leave you with the bill.
when this part breaks again and i have to buy a new dryer, you can be sure i'll be shopping a different brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, February 11, 2021
I completely understand where you are coming from. Thank you for taking the time to share this with us. I may I suggest reaching out to our Social Media department for assistance. You can reach them by using one of the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142955017
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
this is your ticket number: 1142955017
Written by a customer while visiting Samsung US
Customer Rating
1
Unsatisfied customer
on March 13, 2021
Posted by: Not Satisfied Customer
from Folsom, Pa
my wife and i bought the dryer/washer combo to stack in our bathroom. when we got the products we were happy with it so for almost a year everything was fine. that was until one day in 2019 the dryer decided to not stop running after the clothes were finished being dry. unless we unplug the dryer or leave the door open the dryer continues to run. so we contacted customer service which ended up telling us it was going to cost us a good amount of money for the parts and for the tech to come out. well we’re not rich and couldnt afford all of that so we worked around the issue. fast forward to today and now we’re having issues with the timer and what not. samsung usually has great products but this is just ridiculous. what can i do now????
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, March 15, 2021
I understand you are experiencing problems with the dryer not turning off. We want to do all that we can to help you resolve this concern. If you would like more information on a service repair, you can use this link: https://www.samsung.com/us/support/service/locations/. If you have any questions for us, please use the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143077512
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143077512
Written by a customer while visiting Samsung US
Customer Rating
3
Didn't last its full machine lifetime
on April 25, 2021
Posted by: llsantiago
from WI
if it hadn't broken after only 5 years of use for a family of two, i would still have no complaints. the machine is quiet and easy to use. unfortunately, it began making scraping noises a month ago. finding a tech in the area to service it was difficult, and last night there was a loud pop and the machine stopped turning minutes after starting a new load. we're hoping samsung can fix it so this machine gets the other 10 years of life i'd expect out of a drier. in addition, it appears the price has increased by $200 since 2015 when it was purchased. i expected more life out of this appliance.
Features
5
Performance
2
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, April 26, 2021
Thanks for leaving this feedback, Mike. We're happy you took the time to share your experience. I wish it were under better circumstances, however. The best course of action right now would be setting up a service repair. We can do it for you, or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Total waste
on May 11, 2021
Posted by: Yakmo
from Grand Island, NE
i have had this dryer 17 months. i spent $800 hard earned money on this dryer that i thought would last for years. in 17 months the contol panel and the heating element are broken. now the dryer turns on and then immediately rolling and rolling without control. this is so unacceptable of a product. it is out of warranty and there is nothing that can be done. samsung needs to make this right! i will never purchase another samsung appliance the rest of my life and i am only 35! do not make the same mistake i did!!
samsung send my report to metro tv and appliance service and the estimate cost out of my pocket is $570 dollars. unbelievable!!!
samsung send my report to metro tv and appliance service and the estimate cost out of my pocket is $570 dollars. unbelievable!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 12, 2021
Hey, Yakmo. I realize it is never easy having to deal with repairs for a product. We can completely understand where you are coming from. Thank you for sharing your experience with us. If you would like to call around to see if there is a more affordable service center in your area, you can use the link below to look for other options. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
3
Dryer Good (Washer Not)
on December 15, 2022
Posted by: AESHSV
Dryer worked okay but seemed to run a lot longer then our 12 year old Whirlpool. Bought as a set with the matching dryer but after 2-1/4 years of constant problems with the washer we finally trashed the washer and donated the dryer to Habitat for Humanity.
Response from Samsung USBy Carrie Galvan, SEA Care, December 15, 2022
Hi,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US