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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Average Customer Rating:
4.4
Rating breakdown 502 reviews
5 Stars
361
4 Stars
66
3 Stars
19
2 Stars
11
1 Star
45
87%of customers recommend this product.
(
421 out of
485)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White
Customer Rating
1
Cracked drum now
on December 30, 2022
Posted by: Hjmard22
from Maine
Nothing but repairs. We have had to repair this three times now and the most recent is a cracked drum which tore a brand new blanket we just spent $200 on. Also, cracked drums are a common complaint and they have not done anything to help their customers or recalled these dryers which cracking can cause fires.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, January 4, 2023
We appreciate you informing us about this review, Hjmard22, to determine how we can assist you with your washer drum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145309125) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145309125) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of crap
on June 7, 2023
Posted by: leatherjoe1228
from Davie, Florida
Samsung says 14 year life on dryers......NOT My dryer is 5 years old and the plastic piece of crap drum cracked into pieces. Now I have an 8 inch hole in the dryer. 14 years???????? Horrible product
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Customer Care, June 12, 2023
Hello there,
We would love to discuss the crack on the dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145883672) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss the crack on the dryer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145883672) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Heating Element Design
on July 18, 2023
Posted by: JDWill916
from Utah
I've replaced 4 heating elements on this stupid dryer and now I'm about to do a 5th. We've had our vents cleaned and clean the lint trap with every load.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, July 24, 2023
Hello,
We want to inquire more about your experience with one of our dryers and would like to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We want to inquire more about your experience with one of our dryers and would like to assist you as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
waste of money
on August 27, 2023
Posted by: ddddd
from canada
motor and heating element went after 4 yrs of limited use completed garbage stay away from
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 30, 2023
Greetings,
We understand the importance of a working dryer. Let us help you.
It would be great if we could talk to you directly so we can get more information.
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146219139, which will help our team pull up your information.
^Rainly
We understand the importance of a working dryer. Let us help you.
It would be great if we could talk to you directly so we can get more information.
Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146219139, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
Better options out there
on November 19, 2023
Posted by: JSW618
Purchased this dryer about 6 years ago, have had to have derived 3 times during that time frame. 1 Motor, 1 Set of Drum Rollers and 1 Heating Element. Now on to our 4th service call which appears to be another Heating Element. Could have purchased other Brand Twice over after all service calls.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy SEA Care, November 21, 2023
Hello there,
We understand how you may be feeling about your dryer. We want to speak to you directly to determine how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146548976) to help our team pull up your information.
Have a great day.
^Camille
We understand how you may be feeling about your dryer. We want to speak to you directly to determine how we can best help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146548976) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT Recommend
on February 13, 2024
Posted by: Jclockwood04
from Bozeman, MT
Constant problems with both this model dryer and the washing machine. Both machines are less than 4 years old and have already required more than 50% of their original cost to repair/maintain. Will never buy Samsung appliances again!
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, February 14, 2024
Hi Jclockwood04,
We recognize your disappointment with your dryer and washer. We'd love to get this taken care of.
It would be wonderful if we could speak with you directly and get further details regarding your concern.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146851917) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We recognize your disappointment with your dryer and washer. We'd love to get this taken care of.
It would be wonderful if we could speak with you directly and get further details regarding your concern.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146851917) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US