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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.3
Rating breakdown 82 reviews
5 Stars
37
4 Stars
8
3 Stars
2
2 Stars
11
1 Star
24
51%of customers recommend this product.
(
40 out of
79)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
1
Garbage. Zero stars
on November 11, 2023
Posted by: Sickofsamsung
I can’t say enough bad things about this washer and dryer. Bought new 7 years ago. Had both serviced multiple times within first 4 years. I will never buy another Samsung ANYTHING. Dryer has died. Washer is leaking from the door area onto my hardwood AGAIN- already had this fixed once. Buying a different brand. RUN FROM THIS COMPANY
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2023
Hello there,
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Not too bad
on November 17, 2023
Posted by: Voodoodog3
from Yorktown VA
Well I guess I’ve been lucky. I got 8 years out of this bad boy. But my board is going. I had zero repairs on this machine which I guess is lucky due to what I am reading here. It was even moved several times
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy SEA Care, November 17, 2023
Hello there,
I can imagine how you feel. We want to speak with you directly to provide support. Please provide details on what is happening with your washer control board for us to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536307) to help our team pull up your information.
Have a great day.
^Camille
I can imagine how you feel. We want to speak with you directly to provide support. Please provide details on what is happening with your washer control board for us to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536307) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US