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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.7
Rating breakdown 46 reviews
5 Stars
26
4 Stars
4
3 Stars
0
2 Stars
7
1 Star
9
64%of customers recommend this product.
(
29 out of
45)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
5
beware of the fumes
on December 22, 2015
Posted by: Tmunch2501
from Levittown, NY, USA
i really like the performance so far but i did have an issue for the first few loads i could'nt wait to try the sanitizing cycle with added steam for some very soiled clothes (btw it takes 2 hours 30 minutes) after a few minutes i went in to see progress and was hit with choking fumes that smelled like wd40 it was so bad i had to open the doors to air out the room i figured it was first time use and let the wash finish decided to try a few regular loads and all was good but every time i used the sanitize cycle it smelled again after 24 hours i tried a sanitize load again and the smell appears to be gone don't know what the do before its shipped but beware of the fumes other then that the machine is great
Pros: Inexpensive, Realistic color, Bright display
Cons: bad fumes for the first few washes
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I don’t recommend
on February 29, 2024
Posted by: Jina C
from Eastern Virginia
My husb & I purchased this new stainless steel washer & dryer combo at a naval base store about 8 years ago. We paid far more than expected. I regret this purchase. They both ceased to work very shortly after the purchase, & several times over the years. I DO NOT recommend these products.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy SEA Care, February 29, 2024
Hello Jina C,
We understand your frustration about your washer and dryer. To help you is all we wanted.
We want to get more details on what happened with your washer and dryer. We would love to speak to you directly to provide support and see what options we can lay out for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903294) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your frustration about your washer and dryer. To help you is all we wanted.
We want to get more details on what happened with your washer and dryer. We would love to speak to you directly to provide support and see what options we can lay out for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146903294) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Ok features
on August 6, 2018
Posted by: Supermaniam27
from Keyes, CA
Expertise:Expert
We bought them couple years back, got the protection plan have called several times because they keep ruining cloths tried different things different detergents always keep up on maintenance clean all filters etc. were just fed up with thw poor quality of wash this machine produces.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Rafael, Samsung Care , August 29, 2018
Hi there! I want to help you find a solution to this. Here's a link: https://bit.ly/2PP5ooY that can help you increase the washing performance of your unit. If you don't notice any changes, get in contact with us via:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer!
on June 21, 2018
Posted by: GXXR
I can't say enough about this washer. It does everything you would need and more. Very efficient and as long as you don't overload it, washes very well. Would definitely recommend to others.
Pros: Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superior Features
on June 24, 2015
Posted by: carmelnetman
from Hartford, KY
Expertise:Expert
We have had a previous Samsung Washer and it does not have near the options than this one has. It was easy to setup, and so far has done a great job.
Pros: superior features
Cons: last samsung washer died after 4 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My new washer
on October 23, 2015
Posted by: Anonymous
from Westport, MA, USA
This washer is such a treat. I already had a front loader but not as hi-tech as this one. I love when the cycle is done and it sings to me. I recommend this to anyone.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Features very good
on October 31, 2018
Posted by: Check coco
from Louisville Kentucky
Expertise:Intermediate
I brought washer , dryer on February 2018
I enjoy it
I enjoy it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
my Samsung
on September 12, 2015
Posted by: sweetmique
from mcleansville, nc
Expertise:Beginner
The washer is great and the way conserves water and energy efficient
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US