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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.7
Rating breakdown 46 reviews
5 Stars
26
4 Stars
4
3 Stars
0
2 Stars
7
1 Star
9
64%of customers recommend this product.
(
29 out of
45)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
5
Great Value!
on June 16, 2016
Posted by: jcv8772
Love this new washer! It has so many features that I haven't used all of them yet!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome washer
on July 29, 2016
Posted by: Debsouth
from Little MTN sc
Expertise:Intermediate
This washer has great features. I had no idea technology was so advanced. Quiet is an understatement. Highly recommend!
Pros: Realistic color, super quiet
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Washer with steam and dryer
on September 24, 2016
Posted by: Marckeller27
from Fort Myers Fl
Expertise:Expert
I have had three sets wash seals leak between 6mon.to a yea gears go bad boards go bad continually resetting i just got rid of my last set 2 weeks ago dryers are great never had a problem with any of them and dry super fast
Pros: Realistic color, dryers are great dry fast and energy-efficient, extra large loads a wash good for the most part
Cons: Did not meet expectations, Poor quality, they need to make a good quality washer or quit ma
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy ROSSINI, Customer Care, June 7, 2022
Hello Marckeller27,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578390
Thank you for choosing Samsung.
^Ross
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
Samsung washing machine is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
Samsung washing machine error codes
https://www.samsung.com/us/support/troubleshooting/TSG01002001
How to reset your washing machine
https://www.samsung.com/us/support/answer/ANS00087882/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144578390
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Outdated Already
on August 11, 2018
Posted by: NurseKatherine
from Northern Colorado
Expertise:Expert
I bought this machine in summer 2015/2016. I find myself ready for an upgrade already in summer 2018. I chose this machine for its sanitize and allergen cycles and the vrt noise reduction tech. I like those features as well as the steam feature, unit size (can wash and dry king size down comforter) and the unique pleasant sounding sound alerts. I'm disappointed in the "smart care" not to be confused with "smart control" feature, the cycle save button which I have not used once, the delay end feature which the timing is not accurate and thus when I get home after using it I'm stuck waiting for the cycle to end instead of showering and running errands after a 12hr work day. This product is marketed well but I'm finding spending a little more initially up front is worth the trouble of the investment.
Pros: Inexpensive, Realistic color, Bright display, Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, August 28, 2018
Hi NurseKatherine, it's good to know you like many of its features, and I'd like you to contact us to work this around until we make it work for you as you expected. Here is our contact information:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
2
Washer is very loud!
on September 8, 2018
Posted by: Dee P
from Farmersville, TX
Expertise:Beginner
This washer is very loud! When the washer is on the spin cycle it sounds like a jet taking off. Also, during the spin cycle the machine vibrates loudly! The washer frequency gets out of balance during the spin cycle. Wjen not in use, you must keep the door open otherwise the washer smells terrible inside. This occurrs despite regularly running the clean function on the washer. I don't think the washer is getting the close clean b/c it does not use very much water. Sometimes clothes come out with dry spots on them!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Gaby, Samsung Care, September 14, 2018
Hello Dee P! Let me help you with this. I'll leave you a few links so you can follow the instructions on them. Noise (https://bit.ly/2QuRuZl), calibration (https://bit.ly/2Qvtk0Y), Routine Maintenance to Prevent Odors (https://bit.ly/2MwErmP) Following the steps on those links will help you resolve this inconvenient. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Awesome!
on October 31, 2018
Posted by: Tjace
from Clarksville, TN.
[This review was collected as part of a promotion.] This washer is absolutely awesome! It is so simple to use, quiet, has steam and cleans clothes perfectly. We couldn't be happier with our purchase. Thank you Samsung for another great product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great different washing cycles
on October 31, 2018
Posted by: Appu413
from Stlouis, MO
Expertise:Expert
I have been using this for a year. This washer is great and have a lot washing cycles for different clothing and bedding types. Also great for pillows and duvets. Lots of room in the drum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clothes smell so fresh!
on November 1, 2018
Posted by: Jaxjagjen
from Callahan, Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought my Samsung front loading washer 10 months ago. With 6 children whom all play sports, I wash on average 3-4 loads of laundry per day. My Samsung does a wonderful job at keeping up with me. I also love it for washing comforters and bedding.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US