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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.7
Rating breakdown 46 reviews
5 Stars
26
4 Stars
4
3 Stars
0
2 Stars
7
1 Star
9
64%of customers recommend this product.
(
29 out of
45)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
5
Everything and more!!
on November 3, 2018
Posted by: Zamrene30
from McAllen, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] Been using for about a year and still works as if new!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Out of balance nightmare
on November 7, 2018
Posted by: Laurens Mom
from Des Moines, IA
Expertise:Intermediate
Washing more than 4 towels makes machine rock and stop!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy ^Michelle, Samsung Care, November 8, 2018
Hello, I know that this can be a frustrating experience. I want you to know that we are here for you. Here is a guide that has plenty of information about the issue that you are having and how to resolve it. (http://www.samsung.com/us/support/troubleshooting/TSG01001016/). Thank you for being a loyal Samsung customer! ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
5
good price with great capacity
on November 10, 2018
Posted by: Cyn17
from CA
Im very satisfied with this washer. Save energy and water compare to my 10 years old washer. Big capacity. Easy to use. Even come with many features, you can simply press start button and the washer will do the job right. And I love the color, it brighten the room and looks elegant.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 31, 2019
Fantastic News! Energy savings saved to the pocket is a great experience and glad you have found that savings with Samsung. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Awesoome washer
on January 30, 2019
Posted by: bkeo615
[This review was collected as part of a promotion.] Bought couple weeks and use on the daily. Not too load and descent cycle finish time.
Features
4
Performance
5
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 31, 2019
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing our Samsung washer! Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in quality
on March 14, 2019
Posted by: klassylass
from Dallas, TX
Expertise:Intermediate
We've had the washer/dryer set for only about 3 years. We noticed the washer started leaking not long after the 2 yr warranty had expired (of course) and it appeared to have been doing it for a while. Wasn't a lot, though, so we just put a towel down when doing laundry. Washer does get smelly, though, despite cleaning and leaving it open. It seemed to do an okay job on washing though, but not spectacular. About two weeks, the dryer stopped working and the cost to repair is so much that we've just decided to scrap the set and buy something that is NOT Samsung.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 19, 2019
klassylass, I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns:
1. Washer Has a Mold or Mildew Smell: http://bit.ly/2Th0GRa
2. Washer or Laundry Smells Bad: http://bit.ly/2QyKY7q
Thank you for being a part of the Samsung family! ^Cat
1. Washer Has a Mold or Mildew Smell: http://bit.ly/2Th0GRa
2. Washer or Laundry Smells Bad: http://bit.ly/2QyKY7q
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Looks great. And love the stainless steel color.
on June 9, 2019
Posted by: Front load washer
from Los Angeles, CA
Expertise:Intermediate
Had this washer for over 2 years and it’s been great so far. Only have problem once but it has nothing to do with the washer or Samsung. The water filter in the back connected got all kind of dirt in it and for that reason the washer was acting all weird. Quick clean up solved the problem.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, June 11, 2019
Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Washer only lasted 3 years
on October 15, 2019
Posted by: Anonymous
from Aubrey, Tx
drum banging against the side panels. technician said that it would be cheaper buy a new washer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, October 16, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dead In Under 3 Years
on January 20, 2020
Posted by: RVItsMe
major repair in under 3 years forced us to replace the entire machine.broken drum, bearing,etc,too expensive to fix,not worth it. no more samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US