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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Average Customer Rating:
3.7
Rating breakdown 46 reviews
5 Stars
26
4 Stars
4
3 Stars
0
2 Stars
7
1 Star
9
64%of customers recommend this product.
(
29 out of
45)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - Platinum
Customer Rating
1
Don’t Buy
on May 10, 2020
Posted by: Tracy
we have had this machine for just over 2 yrs. it now spins super fast, even when the spin is set to low. the rpms get so high it’s scary and it sounds like a jet taking off. should last longer!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, May 11, 2020
Hi, Tracy! I understand your frustrations, and I would like to assist with your experience concerning your Samsung Front Load Washer. I would like to provide you with a couple support articles with information that will address the operational concerns. You will be able to locate these articles by clicking on the links, below.
• https://bit.ly/3dtPxHc (Washing machine is noisy)
• https://bit.ly/3fC2dO9 (Washing machine is shaking)
Pending you are unable to resolve the issue using the troubleshooting steps within the link(s), there will be alternative options for additional assistance provided at the close of the link(s). Rather than call the information within the articles after working through the steps to assist in allowing us further details using Samsung articles and troubleshooting steps, please feel free to reach out to me directly via one of the following options and reference ticket number #1141865214.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for leaving us your feedback concerning your Samsung experience! ^Liz
• https://bit.ly/3dtPxHc (Washing machine is noisy)
• https://bit.ly/3fC2dO9 (Washing machine is shaking)
Pending you are unable to resolve the issue using the troubleshooting steps within the link(s), there will be alternative options for additional assistance provided at the close of the link(s). Rather than call the information within the articles after working through the steps to assist in allowing us further details using Samsung articles and troubleshooting steps, please feel free to reach out to me directly via one of the following options and reference ticket number #1141865214.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for leaving us your feedback concerning your Samsung experience! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
not impressed
on June 28, 2020
Posted by: Kevin
washer stop working within two years. keep doing rinse and spin cycle forever. it's a very common problem for samsung washer. i have seen many posts with the same problem. never over load and use it twice a week, can't believe it dies so fast.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 4, 2020
Hello! We're here to help, here's a troubleshooting step that'll resolve your washer concerns https://bit.ly/358y06y ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Had issues with washer and matching dryer
on May 12, 2021
Posted by: stephd
the reviews speak for themselves. samsung does not make reliable appliances. i purchased this washer & matching dryer as a set less than 4 years ago. dryer began leaking gas after 2mos while we had a newborn at home - ended up being replaced after replacing 2 parts. now the motor on the washer has stopped working, i am not in the same situation as the dryer, waiting on a replacement part. very disappointing that samsung doesn't offer any compensation for such a poorly made machine. this will only continue to hurt their reputation as this is not isolated to laundry appliances, i have read about numerous issues with refrigerators and dish washers as well. do not buy this washer or any samsung appliance for that matter but definitely not this washer or matchign dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 13, 2021
You're disappointed; I get that. I would be disappointed, too, if I were going through this. Hopefully, we can get your washer back up and running in no time! We would like to thank you for your patience. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality Material
on December 1, 2021
Posted by: BenR
the seal around the drum broke for my washing machine as it seems to be made of poor quality plastic and now water is leaking from the bottom.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
Sorry to hear this about your washing machine leaking. I can understand your frustration. We would be more than happy to look into this concern for you. Please use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
Written by a customer while visiting Samsung US
Customer Rating
1
Can't Complain About the Price!
on February 11, 2023
Posted by: Yuanyuan
from Torrance, CA
We inherited this washer from my Mom when she moved. The washer was barely 2 years old then. Now we have used it almost 6 years. It stated leaking right after we got it. It only leaks in the beginning. We don't like it when I can only have a delayed start but can't have it finished in certain time which was our old GE washer's feature. It cleans ok.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, February 16, 2023
We understand that the washer is one of the essential appliances at home, Yuanyuan. We're here to help!
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage. Zero stars
on November 11, 2023
Posted by: Sickofsamsung
I can’t say enough bad things about this washer and dryer. Bought new 7 years ago. Had both serviced multiple times within first 4 years. I will never buy another Samsung ANYTHING. Dryer has died. Washer is leaking from the door area onto my hardwood AGAIN- already had this fixed once. Buying a different brand. RUN FROM THIS COMPANY
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2023
Hello there,
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US