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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Customer Rating
1
After only 16 months my dryer is not working with no heating
on January 26, 2017
Posted by: VicTheHighlander
from Northern Virginia
Expertise:Expert
There is no heating inside the dryer after only 16 months of purchase. It doesn't matter whether in sensor mode or manual mode, it's like air fluff. Very disappointed that Samsung's poor quality control and short warranty.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 3, 2022
Hi VicTheHighlander,
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you, as the Electric Dryer is not heating inside. I know how disappointing it can be when the equipment is not fully functional.
Kindly visit this link for Troubleshooting steps to help you with your concern:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
You may also check the cycles, settings, and features on your Samsung Dryer for additional assistance:
https://www.samsung.com/us/support/answer/ANS00051022/
Here is a link to our Warranty Page to learn more about the product's warranty coverage for reference:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144763365
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked Drum after 2 years
on August 25, 2018
Posted by: nomoresamsungevereverx10
from virginia
Expertise:Expert
Like thousands of other internet reviews the Drums are low quality and will crack. replacement drum cost as much as the dryer
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 26, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer's drum cracked. We apologize for the inconvenience this has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144542284
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer's drum cracked. We apologize for the inconvenience this has caused you, especially with the replacement cost. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144542284
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
NOT RELIABLE
on September 29, 2018
Posted by: Benji10304
from Washington DC
Expertise:Expert
you can see all the reviews, I am sharing my experience (another datapoint): it started squealing and stopped working completely. I assume the belt/pulley broke. I had this dryer for 1.5 year.
worst quality for the price, especially the price of repairs
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 15, 2022
Hello Benji10304,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer started squealing and stopped working. We apologize for the inconvenience this has caused you, especially since you have only had it for more than a year. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide you can try when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
The link below contains information on what to do when your Samsung dryer is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408318
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung dryer started squealing and stopped working. We apologize for the inconvenience this has caused you, especially since you have only had it for more than a year. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide you can try when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
The link below contains information on what to do when your Samsung dryer is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144408318
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
UPSET!! Had it only 2 years, already its BROKEN!
on October 8, 2018
Posted by: SoCaldesigner
from San Diego
Expertise:Intermediate
Horrible quality. We had an older dryer that was nearly 20 years old (from previous owners) and still functioned great, we only replaced it with this Samsung dryer to update the look when we remodeled the laundry room. We loved it at first, and have used it maybe once every 7 to 10 days.... we travel a lot too, so at times may go 3 weeks without using it. In barely 2 years its already broken!! Four months ago it started making terrible screeching sounds, like metal grinding, then banging and whizzing noises. Its so bad we can't run it when we're in the house, now we're afraid it may catch on fire (whatever metal is grinding). We now have the pay $100 + parts & labor for someone to come fix it. If it was 5 or 8 years old sure, but less then 2 years and not often used? I'm also an interior designer and have purchased many appliances for clients and they have all lasted far longer. I will likely not buy Samsung again given how quickly this broke down. Its very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi SoCaldesigner,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making terrible screeching sounds. Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560260
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer making terrible screeching sounds. Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560260
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Defective product
on May 1, 2019
Posted by: irate242
from San Francisco, CA
This dryer is defective: 18 months after purchase the dryer stopped spinning. Had to replace the belt and idler pulley. Another 18 months later same thing happened. Avoid this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 10, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great dryer
on June 26, 2016
Posted by: Mikkix
from Houston
I am pleased with this dryer. Large enough for my comforters and I can do a quick drying to get the wrinkles out no iron!
Pros: Realistic color, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware
on January 12, 2017
Posted by: wigout
from Las Vegas, NV, USA
Expertise:Intermediate
I purchase the Samsung Model # DV45K7600GW/A3 on August 6 2016 on December 21 2016 the motor had to be replaced 3 week later the timer went out I have to run each load 2 or 3 times be fore they are dry no matter how big or small the load.
Pros: Bright display
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 5, 2022
Hi Wigout,
Thank you for contacting us. Our sincere apologies that you had to deal with this issue, as your Electric Dryer doesn't dry your clothes properly. I understand how inconvenient it can be when you cannot get the appropriate drying result. This is not the experience we want you to have. Please know that we appreciate all feedback that helps us understand how to improve our products.
Please ensure the Dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Kindly click this link for Troubleshooting steps when your Dryer doesn't dry clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
What to do if your Dryer is not drying or heating:
https://www.youtube.com/watch?v=LibK_OLFH4Q
The best load size for your washing machine and Dryer for better drying performance:
https://www.samsung.com/us/support/answer/ANS00080262/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144769263
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on March 24, 2017
Posted by: Loveourmachine
from Massachusetts, USA
Runs very Smooth, Clothes come out fluffy and like new!
Pros: Bright display
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US