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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Customer Rating
1
Poor quality
on April 9, 2017
Posted by: LWin
from Millersville, MD
Expertise:Intermediate
Haven't had product for over two years and it's falling apart. I've already had to replace the sensor last year and now there is a loud noise when drying. Would not recommend for purchase.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, June 27, 2022
Hello LWin,
Thank you for sharing your feedback. Your satisfaction is our main priority.
I understand you're having trouble with your noisy dryer. We apologize for the inconvenience if the dryer doesn't meet your expectations.
Don't worry, will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Samsung dryer is noisy.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung Dryer has an error code
Error codes help identify the problem when your dryer isn't working properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
https://www.samsung.com/us/support/answer/ANS00087942/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144641063
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority.
I understand you're having trouble with your noisy dryer. We apologize for the inconvenience if the dryer doesn't meet your expectations.
Don't worry, will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link below for a basic troubleshooting guide:
Samsung dryer is noisy.
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung Dryer has an error code
Error codes help identify the problem when your dryer isn't working properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
When something goes wrong with your dryer, such as an error code, or if it's not turning on, not spinning, starting, or heating, you may think all that's needed is a good reset.
https://www.samsung.com/us/support/answer/ANS00087942/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144641063
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Stop working after 2 years - No Heat
on November 12, 2017
Posted by: JoeM2265
from California Placer County
Expertise:Intermediate
The heating element requires replacement after 29 months of normal use. Cheap product. Previous dryer lasted 12 years.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 1, 2022
Hi JoeM2265,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this may have caused you, as you had a replacement with your Electric Dryer after 29 months of usage. I know how essential it is to have a product that works perfectly.
You may check this link regarding the Samsung Dryer not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
I've also included a link to our Warranty Page to learn more about the product's warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144755140
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Reliability?
on January 2, 2018
Posted by: dubling
from Alberta
Expertise:Intermediate
We've had it for 2 years and are now replacing a heating element. Our previous Samsung (very similar) lasted 3 years and took a heating element also after 2 years, then at year 3 when the motor failed we bought this one.
Pros: dries clothes
Cons: doesn't last
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi dubling,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560988
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not working properly. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Samsung dryer will not turn on or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Samsung dryer turns on but doesn't start or spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EP/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560988
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Super...for a while
on November 7, 2018
Posted by: Laurens Mom
from Des Moines, IA
Expertise:Intermediate
Ran great for 4 years, now keeps us awake night!!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, August 21, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
1. The Dryer is Noisy: http://bit.ly/2TejyAB
Thank you for being a part of the Samsung family! ^Cat
1. The Dryer is Noisy: http://bit.ly/2TejyAB
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek and simple
on November 29, 2018
Posted by: Tnymchll1
from Evansville Indiana
Expertise:Intermediate
I have owned my dryer for over a year and I love it. Not only is it attractive but it is also very easy to operate. It works great and holds large loads like my comforter. I definitely recommend this appliance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 20, 2019
That is fantastic news! We are glad that your washer with all the amazing features and sleek design has added something special to your laundry experience. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great feautures
on January 18, 2019
Posted by: spadacus
from dallas
Expertise:Expert
I bought this for 2 years and it works great. The performance is top the level.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 21, 2019
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing Samsung for your cooking needs! Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Died after 2 years of ownership.
on February 12, 2019
Posted by: Newlywed44
from Jackson, TN
Expertise:Intermediate
We bought this machine just after getting married and it died today after only owning it for 28 months. The bearing holding the wheel for the belt. Very frustrating that a machine that cost this much money stopped working after such a short time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139162594.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Already needs repairs
on February 16, 2019
Posted by: Holls
from Smyrna
Expertise:Expert
Have only had this dryer for 2 years and already have to replace the pulley. Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US