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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Customer Rating
1
Never Again
on January 1, 2021
Posted by: Ron O
from Elk River, Mn
i'm very disappointed in this dryer. we've had it 4 years and it's going to recycling because i couldn't in good conscious sell this to anyone else. i've had to replace the drum rollers 3 times already and am spending new year's day going in for the fourth set. every time i've replaced them, i've replaced all 4 rollers, belt, and tensioner. with what i've spent on parts i could have bought a new one. i'm a big supporter of samsung, but never again with their appliances.
Features
4
Performance
3
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 4, 2021
We definitely appreciate you bringing this to our attention. I know it must be difficult for you to go through this, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive dryer that failed after 4 years
on March 21, 2021
Posted by: JT Alameda
from Alameda, CA
dv42h5200ep samsung 7.5 cu ft electric dryer failed after 4.5 years. squeaking and rattling noise every time we try to use it. i didn't seen any visible cracks in the drum. rattling and squeaking noise even though i ran an empty load. your one year warranty is useless. i had a ge dryer before and it lasted for more than 10 years.
it worked fine for 4.5 years then suddenly failed. online search shows that others had similar experiences. complaint is that samsung uses products designed to fail in a few years to force you to buy a new dryer. i won't be buying anymore samsung products.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, March 22, 2021
Hey, JT. I'm saddened to hear this about your dryer going through these problems. We try to shoot for 100% customer satisfaction, but it looks like we fell short. To help resolve this, I got some troubleshooting steps that go over what to do with your dryer making noise. I also have information on how to contact a local service center in your area. I hope this helps, and thank you for being a Samsung customer. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Reliability
on April 19, 2021
Posted by: SJohn
i purchased the unit new from home depot. in 2019 the unit began making a high pitched squeal. home depot referred me to samsung who advised an extended warranty was not in place. i was referred to a 3rd party repair co. who replaced defective parts for $400.
now the unit is making a high pitched squealing noise. the dryer is unusable. the clothes also had a burning smell.
now the unit is making a high pitched squealing noise. the dryer is unusable. the clothes also had a burning smell.
samsung customer service was of no help. they advised the 3rd party repair was only good for 6 months.
i'm not paying for a 2nd repair. i will remove this junk from my house and buy another brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 20, 2021
I'm sorry how things turned out. We can understand where you are coming from about the dryer. Hopefully, the symptom of the loud noise does not come back. However, If it does, we would be more than happy to assist in any way we can. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143223151
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143223151
Written by a customer while visiting Samsung US
Customer Rating
3
Tired of replacing heating elements
on April 24, 2021
Posted by: Tired
from Memphis, TN
we have had this dryer for barely three years and today installed the third heating element on it. aside from the time involved, it is an extremely inconvenient install. we have 2 adults in this house and don't do large loads of laundry so there is really no reason we need a new heating element every year. not likely to buy another samsung dryer and if this happens again, we are getting something else. plus, just how does the dryer turn my sheets into a burrito every week?
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes and making clothes like a burrito. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560181
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes and making clothes like a burrito. Usually, this happens if the cycle and settings do not match the laundry type and size. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560181
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
$1000 dryer BREAKS 5 TIMES IN 1 YR
on May 5, 2021
Posted by: Mike
from Cary, NC
brand new samsung washer & dryer cost a fortune. dryer is this exact one. lightly used for one & 1/2 yr, broken five times in 1yr. problem: no heat while drum spins. outgoing ventilation professional cleaned, no clog so not the issue. parts (thermostat & thermal fuse) replaced by professionals. continuity checked in all other parts. each repair costing $$$ in service fees. electric dryer worked for 1 or 2 cycles after, or sometimes a few weeks before breaking down again, same problem. technicians baffled & cannot give diagnostic & quit after repeated attempts. called samsung - customer service was horrible. i'm so shocked & disappointed, i'll never buy another samsung products again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 6, 2021
I would be frustrated as well if it was taking a long time to fix my appliance. Thank you for your patience, Mike. I'm sure we are doing all that we can to rectify your concern. If you need more answers to this issue; You can always contact our Social Media team for further assistance. Just use the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143279984
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143279984
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on May 21, 2021
Posted by: Mad Chad
i've had this dryer for over 4 years. the power button had issues, within a month. you could only press it at a specific spot to get it to turn on/off. the biggest issue, though, is the heating element. it's garbage. i can't even call it hot garbage because it's obviously not hot. i've had to replace it, several times. we're replacing the dryer, instead. we won't be purchasing a samsung. poor quality and poor customer service have made me look elsewhere for my electronic and appliance needs.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, May 25, 2021
Sorry to hear this about your dryer. I can understand why you are called Mad Chad. I respect your decision if you do not wish to continue with a service repair. Having your dryer repaired can be very inconvenient at times. If you do decide to continue with service, you can find a service center at the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Switching to another brand.
on June 22, 2021
Posted by: glow
from 32219
after reading other peoples comments, i feel fortunate that my dryer lasted 5 years. i experienced the rolling mechanism and the heating element going out. the repairs would cost around the same as a new unit. from what the repair man had told me today, is that this is a common problem with samsung dryers. i plan to switch to another brand after i do some research.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, June 23, 2021
I understand and respect your decision. I can understand why you are upset. We appreciate you for taking the time to tell us about your experience because we value your input. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Would give 0 stars if allowed
on July 8, 2021
Posted by: Pjr1976
from Wisconsin
Purchased dryer in 2017, a year and a half later no heat, samsung covered it. Now it's 4 years old and the drum is crack! Unusable! Fire hazard.. class action lawsuit filed, many complaints online, drum breaking in same area on hundreds and no recall. clothes have been ruined. stay away from samsung appliances, samsung has great electronics like phones but horrible appliances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US