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Customer Reviews Collected from Samsung US |
Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Average Customer Rating:
4.1
Rating breakdown 343 reviews
5 Stars
229
4 Stars
42
3 Stars
9
2 Stars
8
1 Star
55
81%of customers recommend this product.
(
263 out of
323)
Customer Reviews for Samsung - 7.5 Cu. Ft. 11-Cycle Electric Dryer with Steam - Platinum
Customer Rating
5
Purchased in 2017, and still going strong in 2023
on March 26, 2023
Posted by: SatisfiedWithSamsung
from Pittston, PA
Purchased this dryer in 2017, and it is still running just fine. The only problem it has is that the sensor dry does not work properly. I get around that by just running 40 minute timed cycles. No problems!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cna't believe It lasted 7 years!
on April 1, 2023
Posted by: DJBSIDE
from Miami, FL
Despite others unfortunate situations, my dryer lasted 7 years with heavy use (we have 6 people in one house 4 kids and 2 adults). And my wife "over-drys" everything, LOL
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst purchase I ever made
on June 27, 2023
Posted by: MYOBYO
from Salisbury, NC
I bought this dryer in 2016 thinking it would be worth the money. DO NOT BUY this dryer, it's a hunk of junk. I've had to replace and repair several features in this dyer myself thanks to YouTube. As I was gluing felt to the drum last year, I vowed this would be the last time. As expected, it failed on me AGAN. Time to go!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
(click to see the video)
Response from Samsung USBy Leo, Samsung Care, July 4, 2023
Greetings!
All we want is to get you assisted with this Samsung dryer.
We recommend having the Dryer Drum Felt seal replaced by an authorized Samsung technician and also for them to check the overall well-being of the dryer. Please feel free to get back to us via the following options to schedule an appointment:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1145973107 to help our team pull up your information.
Leo
All we want is to get you assisted with this Samsung dryer.
We recommend having the Dryer Drum Felt seal replaced by an authorized Samsung technician and also for them to check the overall well-being of the dryer. Please feel free to get back to us via the following options to schedule an appointment:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1145973107 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Just don’t.
on August 6, 2023
Posted by: Krystal k
from Louisville Kentucky
Only dryer I’ve ever bought new & I had to replace the heating element three times & it’s out AGAIN. I’ve also fixed the super LOUD drum noise too I’m throwing it in the trash with the matching washer which was also garbage. I’ll NEVER buy Samsung anything ever again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 8, 2023
Hi briand,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dryer is just a lemon
on September 6, 2023
Posted by: ToDr
from Northern Virginia
Dryer has performed poorly since warranty expired. Either does not get clothes dry or runs too long - clothes feel like they are on fire. Now the dryer barrel does not turn, motor groans and must turn off quickly to prevent overheating. The barrel is not overloaded - the clothes have been spun quite dry by the washer. This dryer is just a lemon.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 11, 2023
Hi there,
We understand how it feels going all through this with your dryer. Let's maximize its effectiveness.
To help improve the unit's drying ability, we recommend visiting the link below. Please watch the YouTube video and click the hyperlinks about "Cleaning the lint filter and exhaust vent" and the "Dryer cycles.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
This guide will walk you through the noises coming from the dryer and offer suggestions on which step to take. Kindly watch the video for further information.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Please also browse through this link for more tips when the dryer won't spin. There's a video included we suggest you watch.
Samsung dryer does not spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146267494, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how it feels going all through this with your dryer. Let's maximize its effectiveness.
To help improve the unit's drying ability, we recommend visiting the link below. Please watch the YouTube video and click the hyperlinks about "Cleaning the lint filter and exhaust vent" and the "Dryer cycles.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
This guide will walk you through the noises coming from the dryer and offer suggestions on which step to take. Kindly watch the video for further information.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Please also browse through this link for more tips when the dryer won't spin. There's a video included we suggest you watch.
Samsung dryer does not spin:
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146267494, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Dryer drum needs replacing after 2 years
on September 17, 2023
Posted by: Shane
from Florida
we bought this dryer and after about 2 years the drum started to thump. we didn't do anything since we didn't want to buy a new dryer. i've read that samsung knew they built the dryer drums poorly but didn't do anything about it just like our samsung refrigerator's ice machine broke after about a year.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
We're saddened that you have to experience the thumping sound from the drum. Let us look into this, Shane.
This guide will walk you through the noises from the dryer and offer suggestions on which step to take. Please watch the instructional video and hover down to "Thumping Sound" for further details.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
It's essential to consider the weight of each load you're drying; we suggest browsing through the link below for the proper loading instructions.
The best laundry load size for your dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298291, to help our team pull up your information.
Have a great day!
^Chrystel
This guide will walk you through the noises from the dryer and offer suggestions on which step to take. Please watch the instructional video and hover down to "Thumping Sound" for further details.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
It's essential to consider the weight of each load you're drying; we suggest browsing through the link below for the proper loading instructions.
The best laundry load size for your dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298291, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Motor Dead
on November 9, 2023
Posted by: Hutt
from NY, NY
Looking at the comments seems I am luck that this lasted me 7 years, but that is still unacceptable to me. 10 years I will accept with frustration. My parents dryer is almost 20 years old and still works. We used the dryer at least 4 time a week if not more. With the belt going once and me repairing it, now the motor is toast. Will start then stop immediately with a electrical burning smell (which is the motor).
Im not repairing this anymore, time to get a LG. Anyone buying the current model of this good luck, And seriously Samsung, stop with the "Samsung Cares" replies to everyone's post offering no help what so ever.
Im not repairing this anymore, time to get a LG. Anyone buying the current model of this good luck, And seriously Samsung, stop with the "Samsung Cares" replies to everyone's post offering no help what so ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 10, 2023
Hutt, thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US