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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
2.7
Rating breakdown 60 reviews
5 Stars
18
4 Stars
6
3 Stars
2
2 Stars
10
1 Star
24
33%of customers recommend this product.
(
19 out of
57)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
2
Outdated Already
on August 11, 2018
Posted by: NurseKatherine
from Northern Colorado
Expertise:Expert
I bought this machine in summer 2015/2016. I find myself ready for an upgrade already in summer 2018. I chose this machine for its sanitize and allergen cycles and the vrt noise reduction tech. I like those features as well as the steam feature, unit size (can wash and dry king size down comforter) and the unique pleasant sounding sound alerts. I'm disappointed in the "smart care" not to be confused with "smart control" feature, the cycle save button which I have not used once, the delay end feature which the timing is not accurate and thus when I get home after using it I'm stuck waiting for the cycle to end instead of showering and running errands after a 12hr work day. This product is marketed well but I'm finding spending a little more initially up front is worth the trouble of the investment.
Pros: Inexpensive, Realistic color, Bright display, Durable
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy ^Jefry, Samsung Care, August 28, 2018
Hi NurseKatherine, it's good to know you like many of its features, and I'd like you to contact us to work this around until we make it work for you as you expected. Here is our contact information:
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
1. Twitter: https://bit.ly/2y8aOGz
2. Facebook Messenger: https://bit.ly/2LmCR7F
3. LiveChat or Email: https://bit.ly/2z9FXFr
4. Toll-free calling: 1-800-SAMSUNG
^Jefry
Written by a customer while visiting Samsung US
Customer Rating
2
Washer is very loud!
on September 8, 2018
Posted by: Dee P
from Farmersville, TX
Expertise:Beginner
This washer is very loud! When the washer is on the spin cycle it sounds like a jet taking off. Also, during the spin cycle the machine vibrates loudly! The washer frequency gets out of balance during the spin cycle. Wjen not in use, you must keep the door open otherwise the washer smells terrible inside. This occurrs despite regularly running the clean function on the washer. I don't think the washer is getting the close clean b/c it does not use very much water. Sometimes clothes come out with dry spots on them!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Gaby, Samsung Care, September 14, 2018
Hello Dee P! Let me help you with this. I'll leave you a few links so you can follow the instructions on them. Noise (https://bit.ly/2QuRuZl), calibration (https://bit.ly/2Qvtk0Y), Routine Maintenance to Prevent Odors (https://bit.ly/2MwErmP) Following the steps on those links will help you resolve this inconvenient. ^Gaby
Written by a customer while visiting Samsung US
Customer Rating
5
Many great features
on October 31, 2018
Posted by: John R
from Dover, NH
Expertise:Expert
[This review was collected as part of a promotion.] I've had the washing machine for about 6 months and it has performed perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Washer
on October 31, 2018
Posted by: gsoliven
from San Marcos, Ca
Expertise:Intermediate
great washer for the price. Has easy dials for you to use. My only concern is that it is pretty noisy on the spin cycle. A little noisier than our other washers.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Awesome!
on October 31, 2018
Posted by: Tjace
from Clarksville, TN.
[This review was collected as part of a promotion.] This washer is absolutely awesome! It is so simple to use, quiet, has steam and cleans clothes perfectly. We couldn't be happier with our purchase. Thank you Samsung for another great product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome machine.
on October 31, 2018
Posted by: Rbrusko
from Seminole, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Well worth the money. This machine seems to be built better than my LG that lasted just 7 years. This time I went with Samsung and so far I am very pleased. Excellent value.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great different washing cycles
on October 31, 2018
Posted by: Appu413
from Stlouis, MO
Expertise:Expert
I have been using this for a year. This washer is great and have a lot washing cycles for different clothing and bedding types. Also great for pillows and duvets. Lots of room in the drum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works like a dream!
on October 31, 2018
Posted by: yammikins
from Lithonia, GA
Expertise:Intermediate
I purchased my washer months ago and I'm still sooooo in love
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US