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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
2.7
Rating breakdown 60 reviews
5 Stars
18
4 Stars
6
3 Stars
2
2 Stars
10
1 Star
24
33%of customers recommend this product.
(
19 out of
57)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
Terrible washer and even worse customer servive
on March 18, 2021
Posted by: Drew
from NY
washer is only a few years old. it has begun to fail when going through the normal wash cycle. it won't transition to rinse or spin appropriately. have spent an inordinate amount of time on the phone with samsung to coordinate a repair visit, but the people they contract with won't respond to phone calls or show up when they are supposed to. no one at the samsung help center has offered a solution. i will never buy from this company again since they appear unable to stand behind the supposed quality of their product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 19, 2021
Hey, Drew. Thank you for the review and feedback. I understand the washer is not completing its cycle, and you are now set up for service. We here at Samsung want to help you get ahold of the service center that is performing the repair. Can you try chatting with our Social Media team so we can look into this? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093813
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093813
Written by a customer while visiting Samsung US
Customer Rating
1
Had issues with washer and matching dryer
on May 12, 2021
Posted by: stephd
the reviews speak for themselves. samsung does not make reliable appliances. i purchased this washer & matching dryer as a set less than 4 years ago. dryer began leaking gas after 2mos while we had a newborn at home - ended up being replaced after replacing 2 parts. now the motor on the washer has stopped working, i am not in the same situation as the dryer, waiting on a replacement part. very disappointing that samsung doesn't offer any compensation for such a poorly made machine. this will only continue to hurt their reputation as this is not isolated to laundry appliances, i have read about numerous issues with refrigerators and dish washers as well. do not buy this washer or any samsung appliance for that matter but definitely not this washer or matchign dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 13, 2021
You're disappointed; I get that. I would be disappointed, too, if I were going through this. Hopefully, we can get your washer back up and running in no time! We would like to thank you for your patience. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143304278
Written by a customer while visiting Samsung US
Customer Rating
1
Noisy
on June 9, 2021
Posted by: Brian
from Kansas City, KS
had this installed and leveled upon delivery. worked great for 4 years, then terrible noise was getting louder during the spin cycle. it keeps getting worse the more i use it. customer service was friendly and offered to take care of the cost for parts. that being said this is still way under my expectations of such an expensive appliance.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
We really appreciate you letting us know about your experience with this washer. It sounds like you’re on the right track to getting this resolved. Thank you again for sharing your valued feedback with us. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
2
Dying after 5yrs
on August 25, 2021
Posted by: Robc99
from Port Charlotte, FL
well what can i say, noise during spin cycle that you can hear into the living room. started all of sudden, looks like its gonna cost about half of getting a new one. it isn't used that much about 3 times a week family of 4. i thought like most things samsung it would last me 10yrs plus, so disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
5
Response from Samsung USBy Pat, Samsung Care, August 26, 2021
I appreciate you leaving us your feedback about the dryer. I know you must be disappointed with the outcome. We encourage customers to share their feedback. Even though it may not always be easy to hear, feedback is extremely valuable whether negative, positive, or indifferent. If you change your mind about the repair. You can find a local repair shop at the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality Material
on December 1, 2021
Posted by: BenR
the seal around the drum broke for my washing machine as it seems to be made of poor quality plastic and now water is leaking from the bottom.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
Sorry to hear this about your washing machine leaking. I can understand your frustration. We would be more than happy to look into this concern for you. Please use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143937575
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung products are junk
on February 12, 2022
Posted by: Hate Samsung
from Ohio
bought brand new suite of samsung appliances for our new house in 2014. i had to change out the dishwasher asap because my dishes didnt stand up properly. refrigerator has been worked on nueroys times. washer and dryer bith have had multiple service calls. dryer finally bit the dust. it is being trashed. the drum us made of the thinest material you can imagine. my stove control panel doesn’t work properly. im debating fixing that or getting a new one from another manufacturer. i will never buy another samsung brand of anything!! dont waste your money!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Ross, Customer Care, April 21, 2022
Hello,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash - Champagne
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428039
^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your 4.5 cu. ft. Large Capacity Smart Front Load Washer with Super Speed Wash - Champagne
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144428039
^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Thinking about buying different brand
on March 1, 2022
Posted by: Fernando
from Victorville
had this washer for 3 years start making lots of noises louder every time called for a repairs 3 different technicians non of them couldn’t fix
we bought the extra coverage they ended up buy out the washer
looking for a new washer but not a samsung
we bought the extra coverage they ended up buy out the washer
looking for a new washer but not a samsung
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Ross, Customer Care, April 14, 2022
Hello Fernando,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
WF5200 4.2 cu. ft. Front Load Washer
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144403448
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
WF5200 4.2 cu. ft. Front Load Washer
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144403448
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
2
Awful
on February 7, 2023
Posted by: Jessica
from Rochester, NY
The worst! We’ve had this washer for 5 years and it’s completely done. So disappointed in Samsung and it’s company warranty that isn’t even valid for a whole year. What a joke.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Leo, Samsung Care, February 13, 2023
Hi Jessica,
Thanks for your well thought review of your Samsung washing machine.
Your washing machine is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145446967 to help our team pull up your information.
Leo
Thanks for your well thought review of your Samsung washing machine.
Your washing machine is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Three (3) years stainless tub part (Part Only).
Ten (10) years washing DD motor part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5200AW/A2
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145446967 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US