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Customer Reviews Collected from Samsung US |
Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Average Customer Rating:
2.7
Rating breakdown 60 reviews
5 Stars
18
4 Stars
6
3 Stars
2
2 Stars
10
1 Star
24
33%of customers recommend this product.
(
19 out of
57)
Customer Reviews for Samsung - 4.2 Cu. Ft. 9-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
Can't Complain About the Price!
on February 11, 2023
Posted by: Yuanyuan
from Torrance, CA
We inherited this washer from my Mom when she moved. The washer was barely 2 years old then. Now we have used it almost 6 years. It stated leaking right after we got it. It only leaks in the beginning. We don't like it when I can only have a delayed start but can't have it finished in certain time which was our old GE washer's feature. It cleans ok.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, February 16, 2023
We understand that the washer is one of the essential appliances at home, Yuanyuan. We're here to help!
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Water leaks from the washing machine are almost always related to controllable circumstances that are easily remedied. We recommend checking the links below for more information.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
What to do if your washing machine leaks?:
https://www.youtube.com/watch?v=jgKRn1xR_qs
You can set the washing machine to start your wash automatically at a later time, choosing a delay time. The hour displayed indicates the time at which the wash will be ended. Any cycle can be delayed for up to 24 hours in one-hour increments.
You may refer to page 23 of the user manual for more information about the Delay End feature and page 34 for other solutions when the water leaks.
https://downloadcenter.samsung.com/content/UM/201904/20190416102224414/BETTER_WF42H5200_DC68-03397D-01_A2.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145460621) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good.
on July 11, 2023
Posted by: Voodoodog3
from Virginia
I guess I’ve been really lucky with this machine. It’s going on 8 years now. No problems. I do run my clean cycle frequently.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage. Zero stars
on November 11, 2023
Posted by: Sickofsamsung
I can’t say enough bad things about this washer and dryer. Bought new 7 years ago. Had both serviced multiple times within first 4 years. I will never buy another Samsung ANYTHING. Dryer has died. Washer is leaking from the door area onto my hardwood AGAIN- already had this fixed once. Buying a different brand. RUN FROM THIS COMPANY
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 13, 2023
Hello there,
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Thank you for choosing Samsung for your washer and dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Not too bad
on November 17, 2023
Posted by: Voodoodog3
from Yorktown VA
Well I guess I’ve been lucky. I got 8 years out of this bad boy. But my board is going. I had zero repairs on this machine which I guess is lucky due to what I am reading here. It was even moved several times
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy SEA Care, November 17, 2023
Hello there,
I can imagine how you feel. We want to speak with you directly to provide support. Please provide details on what is happening with your washer control board for us to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536307) to help our team pull up your information.
Have a great day.
^Camille
I can imagine how you feel. We want to speak with you directly to provide support. Please provide details on what is happening with your washer control board for us to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146536307) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US