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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
so far so good
on June 8, 2016
Posted by: 4lfaff934
Expertise:Expert
only have had the fridge for three weeks, but have no complaints
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of room!
on June 9, 2016
Posted by: BGott
from Wilmington, DE, USA
Just received this so my review is just for style at this point. This french door, counter depth refrigerator is so much larger than my side-by-side one! The stainless looks lovely but can already see where the finger prints show up. The bottom fridge will take some getting used to but, despite my doubts about how small it looked empty, it's surprisingly large! Am happy so far but will write another review after I've had it for a while to rate performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Door Feature & Deli Drawer
on June 14, 2016
Posted by: WAndrew
Expertise:Intermediate
One of the door shelves should have a clear plastic flip cover for things like butter, margarine, and cream cheese that will absorb odors. The deli drawer should actually be two drawers side by side so that you don't have to open both the doors to slide it out - similar to the fruit & vegetable drawers.
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
2
Performance
5
Design
2
Value
5
Response from Samsung USBy Chrystel, Samsung Care, August 24, 2022
Hi WAndrew,
It's a pleasure to hear from you. We apologize that your experience with the fridge was less than ideal. We appreciate all concerns that help us understand how to improve our products and services.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835965, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
It's a pleasure to hear from you. We apologize that your experience with the fridge was less than ideal. We appreciate all concerns that help us understand how to improve our products and services.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144835965, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great looking fridge...just hope you don't need lots of ice
on June 19, 2016
Posted by: Alylynn
from Fort Worth, TX
I've had the fridge for four months now, and while I love the look, I am disappointed in the ice maker. If you have more than a couple of people needing ice at one time, you are out of luck.
Pros: Realistic color, beautiful design
Cons: poor ice maker
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
freezer has failed twice and ice maker does not keep up
on June 20, 2016
Posted by: Exasperatedwithfreezer
from East Lansing, MI, USA
Expertise:Expert
The freezer has failed twice for no known reason; lost food. Going after warranty to see what can be done.
Also the ice maker cannot keep up with 2 people in the house using it.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Melardo, Samsung Care, August 9, 2022
Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator freezer failed and the ice maker is not working properly. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
You may also refer to this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared the link about "Test or Reset your Samsung Ice Maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144782264
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator freezer failed and the ice maker is not working properly. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
You may also refer to this link about "Ice Maker is not Working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
I also shared the link about "Test or Reset your Samsung Ice Maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144782264
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
More usable space and small than our old one
on June 24, 2016
Posted by: LuvGodluvothers2
from Los Angeles, CA, USA
Expertise:Intermediate
Our refrigerator is a counter depth; however, we have more space than our old side by side. The french doors really open up the ability to put larger items inside. The electronic panel is an ease to use and so far it is working out great.
Pros: Realistic color, Bright display, Durable
Cons: trying get app and fridg. synced /hard
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great product and very kind on the eyes
on June 24, 2016
Posted by: jperks911
Expertise:Beginner
Great product very little problems or difficulties
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Pleased
on June 26, 2016
Posted by: ExperiencedHomeowner
from Minnesota, USA
Expertise:Expert
Our new refrigerator looks great in our kitchen and operates very quietly.
With the freezer on the bottom, the visibility and accessibility into the refrigerator is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US