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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Great Design
on February 27, 2017
Posted by: kushdogs
from shetlon, ct
Expertise:Intermediate
Wanted to get big fridge but the cut out in kitchen only afforded a certain measurement. Our previous fridge was side by side 22 cuf, it felt small and we had hard time fitting everything in given the layout. This new fridge utilizes all the space in very useful way. Got
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent buy
on March 1, 2017
Posted by: Ateeq
from Cary, NC, USA
Expertise:Intermediate
We bought this refrigerator just before thanks giving. Excellent buy, nice features and works great. Definitely recommend
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the features on this desigh
on April 6, 2017
Posted by: Ruth23
from GA
Expertise:Beginner
Like the design that matches my other kitchen appliances.
Pros: Bright display
Cons: none
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on April 28, 2017
Posted by: JamieA
from Jacksonville fl
Easy to us and looks great And plenty of room. The led lighting lights up everything
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
What we needed!
on May 14, 2017
Posted by: icyhotahs
from Sacramento, CA, USA
Expertise:Beginner
We were looking for counter-depth refrigerators and landed with this model. All 4 stars are based on the fact it ran a little pricey, and accessories were required to operate the machine that were not included.
Pros: Bright display, Realistic color, Durable, custom sizing fits our house
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Nice fridge. Poorly designed ice maker
on July 23, 2017
Posted by: vbkaenic
This fridge is nicely styled and shows well in kitchen. However, this is out weighed by the fact that the ice maker is poorly designed and leaks. After dispensing ice, some ice remains in the dispenser which then melts and drops down the front of the unit. Over time these drips stain the front of the fridge and it very annoying.
Overall the unit is good...but this obvious design flaw overshadows any positive. I would not buy this same unit again.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 5, 2022
Hi vbkaenic,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having a loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569504
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having a loud noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Water leaks in a refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144569504
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Ice Maker Sucks!
on September 19, 2017
Posted by: ScottScott
from So Cal USA
Expertise:Intermediate
The ice maker is SLOW and noisy. 2 medium size cups of ice and it's done! No ice for the rest of the day! Also the freezer drawer is lame too! Doesn't pull out far enough to access it.
Pros: Bright display
Cons: Did not meet expectations, ice maker
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 8, 2022
Hello ScottScott,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator is slow and makes noises. It's not the experience we want you to have with one of our products. We apologize for the inconvenience this has caused you, and we'll be glad to look for other options for you.
Attached are the links containing information on understanding your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
Below is the link for troubleshooting steps you can try for the ice maker that does not make enough ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144384483
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator is slow and makes noises. It's not the experience we want you to have with one of our products. We apologize for the inconvenience this has caused you, and we'll be glad to look for other options for you.
Attached are the links containing information on understanding your Samsung refrigerator's noises and why.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
Below is the link for troubleshooting steps you can try for the ice maker that does not make enough ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144384483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!!!
on July 30, 2018
Posted by: Aryliz86
from Las Vegas
Expertise:Intermediate
Do not buy this refrigerator, pretty much same problem as everyone that has a bad experience with it. Stops cooling and it’s less than 3 years old. So frustrating, I gave up on it and I’m about to buy another one, NOT Samsung!!
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Gaby, Samsung Care, August 28, 2018
Hello Aryliz86. I'm sorry to see how disappointed you are and we would like to help you with that. To have a better experience with your fridge, please get in contact with us through our social media platform: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Or give us a call toll-free at 1-800-Samsung. ^Gaby
Written by a customer while visiting Samsung US