 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Ice chest works better
on August 14, 2018
Posted by: YoJDawg
from Bellingham, WA
Expertise:Intermediate
This fridge was barely a year old once it started taking a dumb on everything. Ice builds up every year and have to tear apart every month to defrost. Doesn't cool, Samsung doesn't help. Seems like common issues but Samsung hasn't issued a fix yet.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Rafael, Samsung Care, August 16, 2018
Hi there! Let me help you have a better experience with your fridge. To prevent Ice from building up, follow the steps on this link: https://bit.ly/2gr7s7Q. Also, you can improve the cooling performance by clicking on this link: https://bit.ly/2wd7DJs. If you don't notice any changes, please get in contact with us through our social media channels:
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
This deserves 0 stars
on August 29, 2018
Posted by: Tinab28
from Summerville, SC
I bought this 3 years ago. It worked great for about a year and a half. Then...the shelves started breaking.... ok not a huge deal...a bit frustrating nonetheless...
Soom after, the ice maker went out. It cost too much to repair so we turned it off and use bagged ice....
Then...the water. Omg the water!!! It collected under the pantry drawe and in the crisper drawer on the left hand side.
Then.... the fridge wasn't cooling properly. Come to find out there was ice blocking the air vents. Upon further investigation, the entire back side of the fridge AND freezer frozen solid. We have to defrost and clean up water every 3 days. This is insanity. I want a resolution.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Jecca, Samsung Care, September 28, 2018
Hello,
I am very sorry to hear about all of the troubles you have been having with your refrigerator. It does seem, based on what you've described, that repair services would be needed at this point. If you would like assistance in setting up the repairs, you can contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Toll-free call: 1-800-SAMSUNG (726-7864), and reference ticket # 1138438682.
^Jecca
I am very sorry to hear about all of the troubles you have been having with your refrigerator. It does seem, based on what you've described, that repair services would be needed at this point. If you would like assistance in setting up the repairs, you can contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Toll-free call: 1-800-SAMSUNG (726-7864), and reference ticket # 1138438682.
^Jecca
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible, don't buy
on September 22, 2018
Posted by: Former Samsung fan
from Indianapolis, IN
Expertise:Expert
Ice maker clogs up and stops working. Water dispenser freezes up as well as food in the frig. My beverages were frozen solid. Repair technician recommended defrosting it. Still same problems. High priced piece of junk!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator clogs, then stops working, and freeze issues in the fridge. We apologize for the inconvenience this had caused you, especially when you already defrosted it but still the same problem. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375321
-Angelica
Thank you for reaching out. We appreciate you letting us know that the ice maker in your Samsung refrigerator clogs, then stops working, and freeze issues in the fridge. We apologize for the inconvenience this had caused you, especially when you already defrosted it but still the same problem. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375321
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Condensation problem
on September 27, 2018
Posted by: madridjones
from Phoenix, AZ
Expertise:Expert
We bought our new refrigerator four years ago. Recently, water began pooling, and then freezing, under the CoolSelect Pantry drawer because the drainage tubes were made too small to actually drain. We had to unplug it for two days before the repair-person could repair this for a $200.00. In addition, the ice maker is ill designed and allows condensation to form on the ice itself.
Despite this, I do like that the refrigerator has plenty of shelving options.
Despite this, I do like that the refrigerator has plenty of shelving options.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 6, 2022
Hello madridjones,
Thank you for reaching out. We appreciate you letting us know that you like this Samsung refrigerator because of plenty of shelf options despite the water pooling issues four years after purchase and an ice maker that allows condensation to form on the ice. We apologize for the inconvenience this has caused you, especially since you had to unplug it for two days before it gets repaired. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try for your water pooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The video link below contains troubleshooting steps for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375014
-Angelica
Thank you for reaching out. We appreciate you letting us know that you like this Samsung refrigerator because of plenty of shelf options despite the water pooling issues four years after purchase and an ice maker that allows condensation to form on the ice. We apologize for the inconvenience this has caused you, especially since you had to unplug it for two days before it gets repaired. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide you can try for your water pooling issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
The video link below contains troubleshooting steps for ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144375014
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Design issue with icemaker
on October 5, 2018
Posted by: Icemaker faulty
from Northern Virginia
Expertise:Intermediate
Samsung should issue a recall on this model. Icemaker is poorly designed and faulty
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that you're having issues with the ice maker in your Samsung refrigerator. Your feedback will help us improve the quality of the product we sell. We apologize for the inconvenience this has caused you, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when the ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379110
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that you're having issues with the ice maker in your Samsung refrigerator. Your feedback will help us improve the quality of the product we sell. We apologize for the inconvenience this has caused you, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try when the ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144379110
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Known Manufactuer Defect with Ice Maker
on October 7, 2018
Posted by: Tirilis
Very well known manufactuer with ice maker, unit freezes over and no longer produces ice until manually defrosted.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 5, 2022
Hello Tirilis,
Thank you for reaching out. We understand how inconvenient it is to have an ice maker that freezes over and does not produce ice in your Samsung refrigerator. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide that you can check when the ice maker is not making any ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The link below is a guide containing information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144372456
-Angelica
Thank you for reaching out. We understand how inconvenient it is to have an ice maker that freezes over and does not produce ice in your Samsung refrigerator. It's not the experience we want you to have with one of our products. Our goal is to ensure you get the best value for your money. We'll be glad to look for other options for you.
Attached are the links to the troubleshooting guide that you can check when the ice maker is not making any ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The link below is a guide containing information on what to do when frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144372456
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker will fail. Count on it.
on October 15, 2018
Posted by: bonesdad
from Boise, ID
Expertise:Intermediate
Don't buy. Google search Samsung Ice Maker Lawsuite.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi bonesdad,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's icemaker issue. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
To know more about this product kindly click the link below:
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414502
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator's icemaker issue. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
To know more about this product kindly click the link below:
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144414502
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Worst refrigerator I've ever owned
on October 31, 2018
Posted by: sharpi30
from Pasadena, CA
Have owned for 3 years and have had to pay for repair already. Have never had to have a refrigerator repaired before. For the last 7 months water has been leaking through the ice shoot from the ice maker. The water fills up the reservoir then runs down the front of the refrigerator sometimes all the way to the floor. Haven't had this repaired yet. I like Samsung but I won't buy another one of their refrigerators
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 7, 2022
Hello sharpi30,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a leaking water issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto-fill water pitcher that is leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again.
Attached is a link to the troubleshooting guide you can try for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378290
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator has a leaking water issue. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto-fill water pitcher that is leaking. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again.
Attached is a link to the troubleshooting guide you can try for water leaking issues in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144378290
-Angelica
Written by a customer while visiting Samsung US