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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.2
Rating breakdown 160 reviews
5 Stars
63
4 Stars
21
3 Stars
13
2 Stars
9
1 Star
54
55%of customers recommend this product.
(
82 out of
150)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Don't buy!
on March 1, 2023
Posted by: ADH22
The worst! Ice machine broken, leaks water, does not make any ice! Continually have to defrost the ice machine to get a day's worth of ice and then breaks again. We'll never buy a samsung appliance .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, March 2, 2023
A flawlessly performing refrigerator is one of the vital home appliances, ADH22. We're here to help!
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. I have provided the links below to troubleshoot the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator?:
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check page 42 of the user manual for other solutions when the ice maker is not producing ice.
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
A few factors can cause an ice maker not to work. If the ice maker is not making enough ice, low water pressure or a faulty water filter may be to blame. I have provided the links below to troubleshoot the ice maker.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
When you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. Depending on where the leak is coming from, we will show you what steps to take to find the cause and avoid it from happening again.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
How to prevent and stop water leaks from your refrigerator?:
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check page 42 of the user manual for other solutions when the ice maker is not producing ice.
https://downloadcenter.samsung.com/content/UM/201904/20190418145233589/DA68-02954A-10-190308.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 22.5
on November 6, 2014
Posted by: RBPHDTV
from Portland, OR
Expertise:Intermediate
All the features are excellent. Food are at the proper temperature. Had to raise the temp of the freezer to 3 degrees cause my ice cream was a little bit hard. 3 degrees is just perfect.
Pros: Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great lighting and Space
on May 21, 2015
Posted by: WritingTeacher
from Dallas, TX
Expertise:Intermediate
I've never had a French Door refrigerator and needed counter depth. The French Door arrangement easily allows me to fit everything I need inside.
Also, icemaker is extremely quiet
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good fridge, worlds worst ice delivery system
on February 15, 2016
Posted by: iceless11
I bought this refrigerator based on the design (french door) and the support system for the shelves. (All on rollers) what I failed to notice was the ice maker :( The ice maker is located in the refrigerator and not the freezer. Therefore there is not a way to manually scoop ice unless you physically remove the tray from the refrigerator first. Although there is a dispenser on the door that has a "cube" option I have found that the ice you receive is about half crushed and half cubed. The ice cubes made are crescent shaped and the smallest I have seen produced by any ice maker/refrigerator. I have resorted to emptying the ice maker into a bowl and keeping that bowl in the freezer department. Extremely disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Counter Depth Freezer is a Disappointment
on April 28, 2016
Posted by: IDNK
from FL
Expertise:Intermediate
I have always owned a side-by-side counter depth refrigerator. I selected the French Door counter depth refrigerator due to the flexibility of placing a 13 x 9 pan in the frig easily. I did not expect that the freezer would have been the issue. I HAD more room in my counter depth side-by-side freezer than I do in this counter depth DRAWER freezer. The freezer drawer does not open wide so I have to bend down to see what is in the back of the freezer. Since I have less room in the freezer I am forced to freeze less items in my freezer and I am finding myself shopping more often. The store that we purchased this refrigerator from did not have a counter depth on display. The freezer door opens plenty wide in the regular size frigs so we did not even think this would be an issue in the counter depth. I agree with the other review that the ice maker is very loud and does not make produce much ice for how loud it is.
Pros: looks nice
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy ROSSINI, Customer Care, June 17, 2022
Hi IDNK,
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is the ice maker.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
Noise issues and basic troubleshooting needed:
For unusual sounds or noises, here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610616
^^Ross
Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator.
We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if it is the ice maker.
We apologize and we will surely notate your feedback about this matter for better products in the future.
I highly recommend checking out these links to identify the
Noise issues and basic troubleshooting needed:
For unusual sounds or noises, here's a link for you.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Incase you encounter an error on your refrigerator, here's a link for your reference.
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
In the event you need to reset your refrigerator, here's a link for you.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
We look forward to doing business with you again. Have a great day!
Reference number:
1144610616
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Good refrigerator
on May 26, 2016
Posted by: Steve401K
from Clarkesville, GA 30523, USA
Expertise:Intermediate
Lighting and convenience are really good. The unit makes a bit more noise than I would like (compressor and ice maker).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Camille , Samsung Care, April 12, 2022
Hi Steve401K.
We appreciate you taking the time to share your experience with your 23 cu. ft. French Door Refrigerator noise. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144395851
^Camille
We appreciate you taking the time to share your experience with your 23 cu. ft. French Door Refrigerator noise. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144395851
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
French Door Refrigerator
on July 10, 2016
Posted by: Balsam
from Lakewood, WA, USA
Expertise:Intermediate
Purchased this refrigerator, model no. RF23HCEDBSR, in September, 2014. Starting in March, 2016, we have had any number of repairs on this fridge. Luckily we purchased a 5-year warranty from the appliance store where it was purchased. In June, the appliance store made the decision to replace our refrigerator as it was costing them too much money to repair. We now have a new Samsung French Door fridge, and I certainly hope we don't have any problems with this one.
Pros: nice design
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, August 8, 2022
Hello Balsam,
Thank you for sharing your feedback on one of our products. We apologize for the inconvenience the issue has caused you, and we're glad to know that you got a replacement unit for your Samsung refrigerator.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144777018
Thank you, and stay safe!
-Angelica
Thank you for sharing your feedback on one of our products. We apologize for the inconvenience the issue has caused you, and we're glad to know that you got a replacement unit for your Samsung refrigerator.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144777018
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Great fridge!
on August 28, 2016
Posted by: MowMow
from Poulsbo, WA 98370, USA
We bought this refrigerator 5 days ago and so far love it! Lots of space and love the lighting inside!
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US