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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Poor icemaker
on January 8, 2024
Posted by: SPtl
from Richmond Hill
This is my second refrigerator, same model in the last 12 years. The first one started collecting ice at thff ed bottom and the new one the icemaker has stopped working after 3-4 years
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy Rainly, Samsung Care, January 11, 2024
Greetings,
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Below is the link to help you with ice maker issues. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click on all embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146724030, which will help our team pull up your information.
^Rainly
We know how essential ready-made ice is to our home. Let us provide steps to help you improve your ice maker.
Below is the link to help you with ice maker issues. Please select the radio button that fits your ice maker experience, watch the full video, follow the steps, and click on all embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146724030, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Equipment failure from one end to the other
on February 5, 2024
Posted by: heidib
I hate this refrigerator with the power of 1000 suns
Response from Samsung USBy SEA CARE, February 6, 2024
We value your sentiments about the refrigerator. Allow us to get you assisted, Heidib.
We would love to speak to you directly to gather further information about your fridge so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821241, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to gather further information about your fridge so we can assist you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821241, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't walk, Run!!
on February 16, 2024
Posted by: NeverAgainSamsung
from California
Garbage! I purchased three Samsung appliances, including this fridge, and every one of them broke within the first year. Every...Single...One! Fridge that doesn't make ice in the ice maker but does under the crisper drawer, range hood with faulty wiring, and an oven that overheats! Seriously, over heats!! I will never buy another Samsung appliance again and warn every person I can.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, February 19, 2024
Greetings,
We want to ensure you have the best experience with our refrigerator. Let's get the information you need to maximize your ice maker and refrigerator's potential.
The link below will guide you in checking the reason why the ice maker is not making ice and there's frost under the crisper drawer with ways to fix it with ease. Please select the scenario that best fits your situation and click the hyperlinks as well as the video for additional information.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146867066) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We want to ensure you have the best experience with our refrigerator. Let's get the information you need to maximize your ice maker and refrigerator's potential.
The link below will guide you in checking the reason why the ice maker is not making ice and there's frost under the crisper drawer with ways to fix it with ease. Please select the scenario that best fits your situation and click the hyperlinks as well as the video for additional information.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146867066) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US