 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.2
Rating breakdown 160 reviews
5 Stars
63
4 Stars
21
3 Stars
13
2 Stars
9
1 Star
54
55%of customers recommend this product.
(
82 out of
150)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Good solid fridge
on September 10, 2016
Posted by: Anonymous
from Gurley, AL, USA
Expertise:Beginner
well lit and good space for counter depth. Wish it had the measured ounces that were dispensed as a feature for the outside water dispenser
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the space in freezer with extra shelf!!
on September 14, 2016
Posted by: MyNewRefrig
from Oxford, MS, USA
Expertise:Intermediate
Overall enjoying my new French Door Refrigerator.. Only con wish more shelf space for taller items..
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad design for ice maker
on September 19, 2016
Posted by: jthing
from Algonquin, IL, USA
Expertise:Intermediate
Great looking fridge but have had problems with it maintaining temps and the ice maker started having problems after 10 months. Small ice bucket, slushy ice and slow ice production.
Pros: Bright display, Realistic color, Inexpensive
Cons: Did not meet expectations, Poor quality, ice maker
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi jthing.
We appreciate you taking the time to share your experience with your23 cu. ft. French Door Refrigerator ice maker and maintaining temperature issue. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with these links.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker makes small, cloudy, dirty, or clumped ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
What temperature should I set my Samsung refrigerator too?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408666
^Camille
We appreciate you taking the time to share your experience with your23 cu. ft. French Door Refrigerator ice maker and maintaining temperature issue. Thank you for loving the product despite the issue that you're having. I sincerely apologize for the inconvenience this has caused you. For us to be able to fix this, I will be providing you with these links.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker makes small, cloudy, dirty, or clumped ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
What temperature should I set my Samsung refrigerator too?
https://www.samsung.com/us/support/answer/ANS00080450/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408666
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Fridge
on November 3, 2016
Posted by: MaurineC
from Chicago, IL, USA
This is the best fridge ever! I love the LED lights, the freezer at the bottom is so convenient and stores a lot! It has so many user friendly features and highly recommend this.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like this product, i like the bottom freezer, and the design
on November 11, 2016
Posted by: roselen
from Miami, FL, USA
Expertise:Beginner
I like this product in design and function, and also fit my kitchen
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung how I hate your Ice maker
on December 13, 2016
Posted by: acd60
from Florida, USA
Expertise:Expert
This refrigerator has been in our home for 8 months. It was the model the builder was providing and it looked great in the showroom.
The first thing I learned while filling the fridge was that the Ice maker takes up a third of the left side of the fridge and the narrow shelves on the door are too small to hold a bottle of water or soda can. they show it with children's juice boxes but even that must be a tight squeeze. I use it for sticks of butter.
My second complaint is the quality of the ice cubes. They are white and frosty. When added to a carbonated beverage they cause it to foam excessively - depleting the desired carbonation. We have changed the filter and checked the flow of water but still white ice cubes not clear hard ice. A point to consider: you never have access to bulk ice. You can't reach in and get a pound of ice for a cooler. It must be dispensed through the door, a slow process.
The crushed ice option is my husbands favorite. The various sized pieces of ice come shooting out of the chute and only a portion end up in the glass, the rest are on the floor.
We have already had the bottom freezer serviced. They replace the rails and closing mechanism because there was a small gap on one side. We discovered this was an issue when returning to the house after being gone for three months. We were unable to open the freezer door. The entire top drawer was full of a glacier of ice that formed. We had to defrost the fridge for two days to melt it and have three service calls. One to say, after it melted, that it was fine. One to see the ice when it started to reform and one to replace the rails, gasket and closing mechanism.
My advice: wait for a redesign
The first thing I learned while filling the fridge was that the Ice maker takes up a third of the left side of the fridge and the narrow shelves on the door are too small to hold a bottle of water or soda can. they show it with children's juice boxes but even that must be a tight squeeze. I use it for sticks of butter.
My second complaint is the quality of the ice cubes. They are white and frosty. When added to a carbonated beverage they cause it to foam excessively - depleting the desired carbonation. We have changed the filter and checked the flow of water but still white ice cubes not clear hard ice. A point to consider: you never have access to bulk ice. You can't reach in and get a pound of ice for a cooler. It must be dispensed through the door, a slow process.
The crushed ice option is my husbands favorite. The various sized pieces of ice come shooting out of the chute and only a portion end up in the glass, the rest are on the floor.
We have already had the bottom freezer serviced. They replace the rails and closing mechanism because there was a small gap on one side. We discovered this was an issue when returning to the house after being gone for three months. We were unable to open the freezer door. The entire top drawer was full of a glacier of ice that formed. We had to defrost the fridge for two days to melt it and have three service calls. One to say, after it melted, that it was fine. One to see the ice when it started to reform and one to replace the rails, gasket and closing mechanism.
My advice: wait for a redesign
Pro: the fridge and freezer seem to keep a steady temperature
In a quiet house the hum is very noticeable.
In a quiet house the hum is very noticeable.
Pros: temperature
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 15, 2022
Hi acd60,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having frost all over the freezer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker produces Ice, but the Ice is too small, cloudy, dirty, or clumping:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699058
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and having frost all over the freezer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker produces Ice, but the Ice is too small, cloudy, dirty, or clumping:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144699058
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new fridge
on December 14, 2016
Posted by: Didi524
from New jersey
Expertise:Intermediate
I always had a top freezer refrigerator and wanted to try the French door style with a bottom drawer freezer. Wow!! I love it. I know what is in my fridge and usually open only one door to quickly grab something. It's a pleasure. Also, the double freezer drawer makes it easy to get everyday items stored in the top drawer. I use the bottom drawer for storage.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love The Ice!
on December 20, 2016
Posted by: BeckyBebe
from Seattle, WA, USA
Expertise:Intermediate
I have had this fridge for a short period of time but am really happy with the purchase, the features and the ICE! I'm an ice junkie - I really love the little balls of ice that come out of commercial machines. The ice from this fridge is perfect for me because when you bite into the ice, it breaks apart. Some might feel the ice is too white, but that's what makes it a "softer" ice. I'm thinking there is a way to make it more clear and hard, but that is NOT what I want.
I like the layout inside and find it pretty nice for my needs. Not a lot of door rack space but sufficient for me. I think Samsung makes a good product.
Pros: matches the stainless on my non-samsung dishwasher, quiet operation, good interior lighting
Cons: not feeling any cons
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US