 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.2
Rating breakdown 160 reviews
5 Stars
63
4 Stars
21
3 Stars
13
2 Stars
9
1 Star
54
55%of customers recommend this product.
(
82 out of
150)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
Multiple failures in ice maker
on January 30, 2017
Posted by: KINGSon80
from Tennessee, USA
I have owned the counter depth refrigerator for 1 year and 8 months. We have had the ice maker worked on MONTHLY since August 2016 a total of 5 service claims. The ice maker is still Having the same exact issue. We are awaiting the warranty center to resolve the issue. The last service repairman states the ice maker was "unrepairable"! NOT ACCEPTABLE.
I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!!
Model #RF23HCEDBSR/AA
I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!!
Model #RF23HCEDBSR/AA
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello KINGSon80,
First, I apologize for your experience with our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We appreciate you reaching out to share your experience, especially about your issue with the ice maker. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758483
Thank you for choosing Samsung. Have a great day.
^^Ross
First, I apologize for your experience with our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We appreciate you reaching out to share your experience, especially about your issue with the ice maker. It's not our standard, and I understand your disappointment with the problem.
To help you with this, I am providing these links to guide you on the issue.
The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/
For warranty Coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144758483
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not BUY
on July 24, 2018
Posted by: Big D
from Los ANgeles
Fridge is a little over 3 years old just broke down on me for the 3rd time in 3 months. unit frezzes up then motor dies.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, May 26, 2022
Hi Big D,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540416
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator not working properly. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144540416
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Ice Maker Breaks as soon as Warranty Ends
on August 19, 2018
Posted by: DisappointedBuyer77
from Suffolk, VA
Expertise:Intermediate
We enjoyed this refrigerator very much for the first year or so of owning it. It is attractive and the interior is versatile. However, after owning it for just over a year, the ice maker stopped working. It freezes over inside and then cannot make or release ice. For a while, we could fix it by resetting the ice maker... Which we began to have to do with increasing frequency - multiple times a week. A quick search online reveals that this is not an isolated problem. If you purchase this refrigerator, go ahead and start saving for the repairs you'll need in a year or so!
Cons: Poor quality, Did not meet expectations
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 25, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker stopped working, froze inside, and cannot make or release the ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain a troubleshooting guide to try with the freezing issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439211
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung refrigerator's ice maker stopped working, froze inside, and cannot make or release the ice. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is the link to the troubleshooting guide you can try when your Samsung refrigerator's ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The links below contain a troubleshooting guide to try with the freezing issue.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
For further assistance, do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144439211
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
do not buy this!
on August 22, 2019
Posted by: KK23
do not waste your money. the icemaker freezes up at least every other week. you'll tear your hands up trying to break the ice out so it will start "making ice" (all 3 pieces it produces) again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140284846.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15363
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15363
Written by a customer while visiting Samsung US
Customer Rating
1
Freezer fan
on December 1, 2019
Posted by: Thomas
from Texas
this review is for a samsung rf23hcedbbc/aa
don’t buy one of this. this fridge is pretty new and it has been taken care off real good in a clean kitchen. it is a piece of junk.
don’t buy one of this. this fridge is pretty new and it has been taken care off real good in a clean kitchen. it is a piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Water and Ice
on March 2, 2020
Posted by: DanJohn
[This review was collected as part of a promotion.] ice machine ceases all the time because of ice build up and defrosting inside the ice maker. and water sprays everywhere when you remove the water filter to replace it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, May 1, 2020
You are a valued customer, DanJohn, and your experience matters to us. I would like to speak with you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141407813.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes up
on January 19, 2022
Posted by: Tony
the ice maker keep freezes up. i have to run the fast defrost every 7 days. also there is an offensive smell coming from the interior of the product. stay away from samsung product.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Tony,
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it freezes up and has an offensive smell coming from the interior of the product. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
I recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01209535/ if there is a strong smell coming from your cooler.
I'm also providing this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips on how to keep your refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357496.
-Noraina
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it freezes up and has an offensive smell coming from the interior of the product. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
I recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01209535/ if there is a strong smell coming from your cooler.
I'm also providing this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips on how to keep your refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357496.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Worse Ice Maker
on March 29, 2022
Posted by: Firg I hate
from Arlington, TX
if you want a frig with the slowest ice maker known to man, this is your frig. it also freezes up all the time and when you hit the defrost function it continues to beep until it is done. 30-40 minutes of beeping and it takes at least 3 times to defrost it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
3
Response from Samsung USBy Leo, Samsung Care, March 31, 2022
Greetings!
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that will help resolve your concern regarding your ice maker and issues with frost.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353135
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that will help resolve your concern regarding your ice maker and issues with frost.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353135
Leo
Written by a customer while visiting Samsung US