 |
Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Freezer fan
on December 1, 2019
Posted by: Thomas
from Texas
this review is for a samsung rf23hcedbbc/aa
don’t buy one of this. this fridge is pretty new and it has been taken care off real good in a clean kitchen. it is a piece of junk.
don’t buy one of this. this fridge is pretty new and it has been taken care off real good in a clean kitchen. it is a piece of junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 3, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Water and Ice
on March 2, 2020
Posted by: DanJohn
[This review was collected as part of a promotion.] ice machine ceases all the time because of ice build up and defrosting inside the ice maker. and water sprays everywhere when you remove the water filter to replace it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, May 1, 2020
You are a valued customer, DanJohn, and your experience matters to us. I would like to speak with you more about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141407813.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Ice maker freezes up
on January 19, 2022
Posted by: Tony
the ice maker keep freezes up. i have to run the fast defrost every 7 days. also there is an offensive smell coming from the interior of the product. stay away from samsung product.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Tony,
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it freezes up and has an offensive smell coming from the interior of the product. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
I recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01209535/ if there is a strong smell coming from your cooler.
I'm also providing this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips on how to keep your refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357496.
-Noraina
Thank you for reaching out and sharing your feedback about the ice maker in your Samsung refrigerator. I understand you're having an issue with your ice maker as it freezes up and has an offensive smell coming from the interior of the product. We appreciate your patience in dealing with the situation and we apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your Samsung refrigerator.
I recommend checking this link https://www.samsung.com/us/support/troubleshooting/TSG01209535/ if there is a strong smell coming from your cooler.
I'm also providing this link https://www.samsung.com/us/support/answer/ANS00079481/ for some tips on how to keep your refrigerator clean.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357496.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Worse Ice Maker
on March 29, 2022
Posted by: Firg I hate
from Arlington, TX
if you want a frig with the slowest ice maker known to man, this is your frig. it also freezes up all the time and when you hit the defrost function it continues to beep until it is done. 30-40 minutes of beeping and it takes at least 3 times to defrost it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
3
Response from Samsung USBy Leo, Samsung Care, March 31, 2022
Greetings!
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that will help resolve your concern regarding your ice maker and issues with frost.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353135
Leo
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared below links that will help resolve your concern regarding your ice maker and issues with frost.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144353135
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Worst. Fridge. Ever.
on June 17, 2022
Posted by: junieb
from Portland, ME
i have had nothing but problems with this fridge, and no help from samsung. the fan ices up, starts mooing, and then quits. i've had it fixed twice, and it keeps happening. and the ice maker is awful. it has to be defrosted at least once a month, and it's very tedious. i gave up on it. no more samsung appliances for me.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 21, 2022
Hello junieb,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator's fan ices up, starts mooing, and then quit, and it also has an ice maker issue. We apologize for the inconvenience this has caused you, especially since you fixed the problem twice; however, it keeps happening. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The video link below contains information on what to do when the ice maker on your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To maintain the ice maker, refer to the video link below for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144620989
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator's fan ices up, starts mooing, and then quit, and it also has an ice maker issue. We apologize for the inconvenience this has caused you, especially since you fixed the problem twice; however, it keeps happening. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung refrigerator is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The video link below contains information on what to do when the ice maker on your Samsung refrigerator is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
To maintain the ice maker, refer to the video link below for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144620989
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive piece of junk!
on July 8, 2017
Posted by: LizNV
from Reno, NV
Expertise:Expert
My husband and I have had this since 10/2015. We have been having problems with the unit not defrosting. We did not purchase the extended warranty, because to do so would basically be like buying this very expensive appliance TWICE! This is basically a disposable appliance.
After we started having problems, we did some searching on the internet. We are not the only ones having this problem (right after the initial warranty expires).
I have a Samsung phone, TV and BluRay player which are all great! Samsung just needs to get real and get out of the appliance business. I will NEVER, EVER buy a Samsung refrigerator again, and will tell everyone I know not to, either.
Pros: looks nice
Cons: Did not meet expectations, Poor quality, not functional, not durable
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 2, 2022
Hello LLizNV,
Thank you for sharing your experience with us about our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We apologize for not meeting your expectations about our product, especially the issue with the Refrigerator not defrosting properly. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
How to clean your refrigerator, including defrosting.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144757687
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your experience with us about our Samsung 23 cu. ft. French Door Refrigerator in Stainless Steel. We apologize for not meeting your expectations about our product, especially the issue with the Refrigerator not defrosting properly. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on your issue.
How to clean your refrigerator, including defrosting.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Warranty Coverage
https://www.samsung.com/us/support/service/warranty/RF23HCEDBSR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144757687
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Great product with a few minor design features..
on January 29, 2015
Posted by: JimmyZ65
from Baltimore, MD, USA
This refrigerator looks and performs great, has some great features and keeps food very fresh.
The only negative comments I have are that it's impossible to get the fruit & vegetables drawers out of the frig without removing the doors and the ice bin which lacks a release lever was not easy to remove. Other than those minor glitches it's a great product and we are very happy with so far.
The only negative comments I have are that it's impossible to get the fruit & vegetables drawers out of the frig without removing the doors and the ice bin which lacks a release lever was not easy to remove. Other than those minor glitches it's a great product and we are very happy with so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good Blend of Features, Design and Performance
on September 10, 2018
Posted by: Jump Shot
from Pendleton, IN
Expertise:Expert
This refrigerator is part of a kitchen update in July. Looks good with other Samsung appliances--dishwasher, microwave, and range. Very spacious for Counter Depth unit. Pantry and Veggie drawers nice features. Water and Ice dispensers work well.
Only complaint is that small pieces of the protective plastic is hard to remove around the handles and the control panel. Installers said this will just eventually come free.
Only complaint is that small pieces of the protective plastic is hard to remove around the handles and the control panel. Installers said this will just eventually come free.
Pros: Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Penny, Samsung Care, September 13, 2018
Hey Jump Shot! I'm happy to see you are happy with your fridge! ^Penny
Response from Samsung USBy ^Lizzette, Samsung Care, September 13, 2018
Amazing! I'm happy your all your appliances met all your expectations. We truly value your business! If you ever need us in the future, reach out to us via Twitter: https://bit.ly/2pTYDc7 Facebook Messenger: https://bit.ly/2LmCR7F Support via LiveChat or Email: https://bit.ly/2z9FXFr or give us a call at 1-800-SAMSUNG
^Lizzette
^Lizzette
Written by a customer while visiting Samsung US