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Customer Reviews Collected from Samsung US |
Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average Customer Rating:
3.3
Rating breakdown 195 reviews
5 Stars
80
4 Stars
27
3 Stars
16
2 Stars
12
1 Star
60
57%of customers recommend this product.
(
106 out of
185)
Customer Reviews for Samsung - 22.5 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
Unacceptably noisy
on June 27, 2014
Posted by: CounterDepth
from Raleigh, NC, USA
This is the noisiest refrigerator I have ever heard. Sometimes it hums like a normal refrigerator and sometimes it sounds like a marble is clattering around in the compressor.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Camille , Samsung Care, April 13, 2022
Hi CounterDepth.
Thank you for reaching out regarding your 23 cu. ft. French Door Refrigerator has noise. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144399925
^Camille
Thank you for reaching out regarding your 23 cu. ft. French Door Refrigerator has noise. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing these links to guide you on the issue.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144399925
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Freezer Ice Maker
on January 21, 2015
Posted by: Ragtop3622
The store had a stainless steel refrigerator and I wanted white. I was told the white was exactly like the stainless steel (that it had the freezer ice maker) as well as the one in fridge area for dispensing.
When the white one was delivered it DID not have a freezer ice maker and am now told it does not come with one.
Very disappointed.
When the white one was delivered it DID not have a freezer ice maker and am now told it does not come with one.
Very disappointed.
Pros: Realistic color
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, August 12, 2022
Hi Ragtop362,
Thank you for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products. To better assist you with this issue, please contact the Samsung Customer Service Department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Reference Number: 1144792808
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on November 29, 2016
Posted by: KDKK
from Chester, VA, USA
Expertise:Expert
The refrigerator is very roomy inside. I love the fact you can list a shelf to accommodate for tall items. It has a very large tray for deli meats. The water and ice dispenser is great. I can either have cube or crush ice.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features and looks Good
on December 4, 2016
Posted by: Catperson2
from Woodridge, IL, USA
Expertise:Intermediate
Only had a week and already really like the style and features ie: lighting, display panel, water filter placement, and its quiet. Still arranging for best usage but so far every thing is very convenient. Also my in-laws just bought one of similar design and size
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
"A Beautifully Engineered product"
on February 13, 2015
Posted by: Jim2Pitt
from Pittsburgh, PA, USA
Expertise:Intermediate
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not this time,because this Samsung fridge is a well designed and solidly built product. When you open the Doors/ Drawers everything operates smoothly and while some reviews commented on noise, I can attest that this refrigerators operation is whisper quiet. In fact,The only time I can tell it's operating is when the occasional ice cubes drop, which I consider normal. We have received many compliments on the design/style ,especially when you swing open the doors. We purchased the Counter depth model ,due to having a smaller kitchen, and was informed that it was more expensive than the regular size model,which I don't understand , But it was worth the money..Next up, is the purchase of the matching Smooth- top, convection oven.
Pros: Bright display, Durable, Realistic color, quality/design, quiet operation, counter depth size
Cons: counter depth model is more expensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice refrigerator
on September 27, 2014
Posted by: DinC
Expertise:Intermediate
Overall I'm pretty happy with this refrigerator, everything is easily accessible and the lighting is very bright. I like the large center drawer for those hard to fit items and it does seem to keep meats fresher longer when set to deli. My only quibble is the lack of organization in the freezer. It needs some sort of bin to divide up each of the 2 large areas in the bottom of the freezer where everything gets piled.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the led lighting
on April 20, 2015
Posted by: hockey07
Great performance. Only concern is the speed of making ice.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy so far!
on May 7, 2016
Posted by: KSeay
from Plano, TX, USA
We purchased this refrigerator about a month ago and so far we are thrilled! We really liked the design and lay out of this refrigerator but were nervous after reading so many negative reviews. After much thought we decided to buy it, and we're happy to say it is working great! Extremely quiet, keeps true temperatures in both freezer and fridge, makes plenty of ice, and we have lots of room for everything. At first there was a bit of frost build up in the freezer but we don't notice it happening now. Just wish it held magnets. We would definitely recommend it to others. Here's hoping in 6 years we'll be posting a follow up positive review!
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US