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Customer Reviews Collected from lg.com |
LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 1,967 reviews
5 Stars
1,234
4 Stars
441
3 Stars
118
2 Stars
55
1 Star
119
86%of customers recommend this product.
(
1,535 out of
1,784)
Customer Reviews for LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Posted by: nyl1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was working great until it stopped working - and needed a major repair within 2 months of installation. Thankfully this was covered by warranty but the technicians were surprised to see the fuse not working so soon after installation. Now working smoothly again with all the features that we enjoy - but crossing fingers that product doesn't require repeated fixing over the typical lifespan of a microwave.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dorie1958
from Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] Glad I chose this microwave. It looks really nice and works very well. Was a little nervous about purchasing LG compared to my regular GE brand I usually purchase but am pleased so far and am glad I chose this microwave at last minute decision
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on October 5, 2021
Posted by: Dby2021
from Springfiled, MA
Purchased 2 years ago and it started making a loud grinding noise. Because it is an over the range microwave and I just had my back splash tiled I am afraid if I replace the unit I will damage the new tile. Called the store where I purchased the microwave and because I didn't buy an extended warranty they refuse to even look at the unit. My last microwave lasted years. I have other LG products and I am not happy with any of them. Poor quality, poor performance and expensive then other brands.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SCmerri
from Hilton Head Island, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had this microwave installed in our vacation home last and within 12 months the door switch failed which caused the wbole unit to not function. Trying to get warranty repairs through LG is a NIGHTMARE
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ricw
from Seattle
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice design and excellent features, the exhaust fan has lots of power and several speeds. Items cook with ease and lots of capacity in this model.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Prins
from San Antonio, TX
Verified Purchase:Yes
The microwave has squeaky noise, and the dishwasher with a drenaige smell.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dani818
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great working microwave. Only con is the view window is small and it can be hard to see inside while heating.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Lucigrl
from Butler,Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is everything I always imagined except, the unit is not fitted together well. Also the lighting is so dim and actually very hot. If I had this purchase to do again, I would opt for the more expensive one.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
2
Features
4
Value
4
Written by a customer while visiting lg.com