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Customer Reviews Collected from lg.com |
LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 1,967 reviews
5 Stars
1,234
4 Stars
441
3 Stars
118
2 Stars
55
1 Star
119
86%of customers recommend this product.
(
1,535 out of
1,784)
Customer Reviews for LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Posted by: buy by experience
from California
Verified Purchase:Yes
LG products are not repairable. Cannot get parts and service companies do not want to work on them.
Pros: Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 7, 2024
Hey there, this sounds a bit strange! Let's get things cleared up. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting soon. ~TammyJo
Written by a customer while visiting lg.com
Posted by: buy by experience
from chico, ca
Verified Purchase:Yes
unit quit working and cannot get parts to repair, and no one will work on it. it is trash!
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy LG, June 6, 2024
Hi there, Thank you for bringing this matter to our attention. We'd like to further investigate this issue and help you out with it. If you haven't already, please send us a private message on social media using @LGUSSupport, and our social media team would be glad to accommodate you with this. On the other hand, you can visit this link to look for an available LG authorized service center to repair your unit: https://www.lg.com/us/support/find-service-center. `Liz
Written by a customer while visiting lg.com
Posted by: orthehill
Verified Purchase:Yes
MW quit heating... no one will work on this brand of product...
Response from lg.comBy true, LG Digital Care Team, March 13, 2024
Hi there! Thank you for taking the time in leaving us a review on your unit. We'd like to know more of the product that you're inquiring and address any of your questions or concerns. When you do get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony
Written by a customer while visiting lg.com
Posted by: Unhappy111
Verified Purchase:Yes
Even after being installed correctly to vent outside it still through grease onto cabinets above. Very disappointed with LG appliances.
Response from lg.comBy true, LG Digital Care Team, March 27, 2024
Hi there! We understand you have an issue with your microwave and are here to help! May we ask when the last time that you cleaned your grease filters was in? For best performance, the grease filters should be removed and cleaned at least once per month. Please refer to the following link for more tips regarding this: http://spr.ly/6427ZwOq7. Should this not help resolve the issue, please send us a private message on social media (@LGUSSupport) with your phone, model, & serial numbers. It'll be our pleasure to have a closer look into this! ^Chris
Written by a customer while visiting lg.com
Customer Rating
3
Great finish and features
on June 17, 2024
Posted by: Great finish and features
It’s a great microwave but the control panel is shaking. Never been dropped no damages.
Response from lg.comBy LG, June 17, 2024
Hi, there. Thank you for reaching out regarding the LG Microwave (LMV2031BD) model. We understand how important it is to receive reliable appliances that function properly. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Spontaneously stopped working after life test
on July 8, 2024
Posted by: Mehreen
from Oceanside, NY
I moved in 3 months ago, prior owner purchased this microwave in 2014. I initially loved it, the sensor cooking functions were useful. However about a week ago it started doing a life test spontaneously and never heated up again after that. Troubleshooting got me nowhere and it is out of warranty so a repair would cost more than a replace. It felt like there was some internal time bomb for it to explode after ten years so I'm replacing but very annoyed
Pros: Features/Settings
Quality
1
Features
5
Value
2
Response from lg.comBy LG, July 9, 2024
Hi, Mehreen. Thank you for sharing your feedback on your LG Microwave (LMV2031ST) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Good microwave oven!
on July 22, 2024
Posted by: HPS77
I purchased this microwave oven few years ago and it works just fine.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
great product while working
on October 15, 2024
Posted by: marycow
the product was bought 2 years ago and is not heating. I have been in touch with LGand still waiting on answers how to fix or replace this item.
Written by a customer while visiting lg.com