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Customer Reviews Collected from lg.com |
LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 1,967 reviews
5 Stars
1,234
4 Stars
441
3 Stars
118
2 Stars
55
1 Star
119
86%of customers recommend this product.
(
1,535 out of
1,784)
Customer Reviews for LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Posted by: FanLarm1
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Happy with functionality but not with design. The window is impossible and I’m 6’1” tall. Bottom half is totally black. Unnecessary! Also, the vent screen on the right falls off daily.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Written by a customer while visiting lg.com
Posted by: Wormclyde
from Pensacola, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this Microwave because of features and easy to use and clean, but, the light in the oven looks like a burnt out candle and the light over the cook top is just as bad. You can’t even see in oven when it’s cooking. I replaced the vent light with a LED. That helped some and I replaced the inside oven light with an LED 2 times and both times it blew the bulb as soon as I turned the light on. I’m really dissatisfied with the light situation.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Written by a customer while visiting lg.com
Posted by: lfelderman40
from Cedar Rapids, IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really a nice looking microwave, but the door does not close properly. It must be forcefully shut, sometimes several times until it is in the right spot before it will allow the unit to operate.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy BH, Social Media , December 19, 2018
That is frustrating, for sure. I will be more than happy to assist you further if you want to to reach out to us via phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport Thank you! ^BH
Written by a customer while visiting lg.com
Customer Rating
1
Poor
on April 9, 2019
Posted by: dbrunner00
from Middleton, Id
Had this unit for a hair over 13 months and the magnetron blew. Replaced it with the same model and it only lasted 6 months and blew the power supply. LG, until now, had a very good reputation with me. Not any more. The microwaves, based on repeated failures, are garbage. Thoroughly disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, April 9, 2019
What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Broke in less than 2 years
on January 16, 2020
Posted by: camquarter
[This review was collected as part of a promotion.] I bought this microwave (LMV2031ST) on 11/27/17 from Sears. Just prior to it's 2 year anniversary, it sparked, popped and emitted a burnt plastic smell. Now it just shuts off after 20 seconds. (Probably for the best!) Sears said there was nothing they could do since I didn't buy the extended warranty. LG Customer Service said they won't cover it as it's beyond the 1 year mfg warranty. (Within weeks, my 1 month old LG electric range glass cook top cracked and LG Customer service said it wasn't a manufacturing defect but rather it was due to using a large pan that extended beyond the heating element and so they wouldn't cover any of it. I had this same stove prior to this one. I replaced it with the same model and used it the same way as I had for 9 years with out a problem. It wasn't the pan!) I will never buy LG again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 16, 2020
That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
4yrs and failed
on May 7, 2020
Posted by: Sad Consumer
from TX
Sorry LG, but I'm done ... no more. Beautiful appliance (although I agree with other reviews regarding small window to view food cooking). This 4yr old microwave failed (likely the magnetron since all low voltage items still work, front panel, fan, light, etc). I also have a matching (Black Stainless) 3 door fridge where the compressor failed within 3 years.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
I am sorry you have experienced problems with your appliances. The microwave carries an extended warranty on the magnetron, it is covered 10 years, part only. If you would like to exercise the warranty, please contact customer support. For the refrigerator, there are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor fan/venting operation
on December 16, 2015
Posted by: greeng
from Massachusetts, United States
Installed a few weeks ago. Vents into the room, and the fan was properly re-oriented to do so. A huge volume of air vents out the top, as intended, but it clearly isn't coming from the bottom of the unit, as it should. Boiling water on the stove beneath the microwave results in the face of the microwave being soaked because the fan moves so little air from beneath, even on the highest (and noisiest) setting. A call to LG and the answer is if it will hold a paper towel against the bottom of the microwave with the fan on, it's working properly. Well, it will hold a paper towel, but it won’t move steam. Really sorry I bought this unit. A previous OTR microwave (not LG) didn’t have this problem.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Excellent Microwave
on January 23, 2016
Posted by: Mort57
from Clearwater, FL, United States
[This review was collected as part of a promotion.] I bought this microwave 2months ago, it operates and looks great! It was very easy to install, in fact, I do not understand why another reviewer indicated you need more than 30" to install, for my opening is exactly 30" inches. All of the features work great for I use them all and it is also very easy to wipe clean.
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com