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Customer Reviews Collected from lg.com |
LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 1,967 reviews
5 Stars
1,234
4 Stars
441
3 Stars
118
2 Stars
55
1 Star
119
86%of customers recommend this product.
(
1,535 out of
1,784)
Customer Reviews for LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Customer Rating
1
Not worth it
on September 27, 2022
Posted by: Mercury21
from Lake Luzerne NY
2 1/2 years old in a 2 person home so it wasn't over used and its dead very disappointed
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
Thank you for taking the time to communicate with LG about your experience with your LG microwave. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Piece of garbage
on November 6, 2022
Posted by: Ammodog
from Panama City, Florida
This pile of junk didn’t even last 4 years before it stopped heating!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 8, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Great UNTIL keypad died less than 2 years old
on December 10, 2022
Posted by: Jacob42
from Ogden, Utah
I expect more from an LG product. I have solar panels, TVs, kitchen appliances, etc. All have aged well so far, but this microwave has not. Unfortunately, the warranty is only 1 year, and it costs so much to repair these that I probably just have to buy something else. .
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, December 13, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Sharp wifi connect
from Santa Rosa, Ca
Verified Purchase:Yes
Owned less than 2 years. One day just would not turn on and repair company stated it was not repairable. Even though we use this microwave every day, as two middle aged women, we always used the microwave normally. I would not recommend this unit
Quality
2
Features
2
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, January 26, 2023
We appreciate you taking the time to communicate with LG about your experience. We would be Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need further assistance with your LG product, Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Awesome features!
on August 20, 2015
Posted by: snh7997
from West Bend, WI, USA
This thing is so cool!
It has a setting to cook a baked potato and it knows when to shut off when the potato is done! It has internal tempurature and humidity sensors so whether you are cooking 1 potato or 3, big or small, it knows when to shut off and the baked potato is perfect!
Same with microwave popcorn. It knows when to stop.
I really like the hard surface touch screen. It's like the touchscreen on an iPad instead of mushy buttons that flex. The turntable and suspeded shelf allow you to reheat two plates of food at once. The interior has an easy clean dark gray surface. It has a button to just add 30 seconds to whatever is cooking. Awesome
It has a setting to cook a baked potato and it knows when to shut off when the potato is done! It has internal tempurature and humidity sensors so whether you are cooking 1 potato or 3, big or small, it knows when to shut off and the baked potato is perfect!
Same with microwave popcorn. It knows when to stop.
I really like the hard surface touch screen. It's like the touchscreen on an iPad instead of mushy buttons that flex. The turntable and suspeded shelf allow you to reheat two plates of food at once. The interior has an easy clean dark gray surface. It has a button to just add 30 seconds to whatever is cooking. Awesome
Pros: Quality, Features/Settings, easy to use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Junk
on December 1, 2017
Posted by: Donna2032
from Indiana, United States
Bought this thing 3 years ago.... it has been fixed twice. Now it needs to be fixed again. Two times it was a door switch. Now it's not heating up. I do not recommend this product.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Chris, Customer Service, December 15, 2017
Thanks so much for the review. We greatly appreciate the feedback and we are sorry the microwave did not meet your expectations. ^CP
Written by a customer while visiting lg.com
Posted by: JC2018
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Design Flaws: One serious
This unit looks great and cooks well. It was easy to install. However, when the unit was installed, the over stove light was turned on (High) by installers. Unaware of this, when I installed the turntable the inside of the enclosure the floor was too hot when touched and the stove light lens was so hot I burned my fingers. (Attached are Temp readings using a home grade sensor) Additional issues: 1. The end of cook/timer alert beeps only occur once. If you happen to not hear them, you could end up not knowing your cycle is complete. 2. Control buttons do not always sense finger touches. You often have to press more than once to get the button to activate. 3. The viewing window is so small, it is difficult to see food. not possible for short users. 4. Though the grey interior is very nice looking, when combined with the dim interior light adds to the difficulty seeing the food when it is cooking. 5. Bottom mount grease filters do not completely seal and sometimes fall out
This unit looks great and cooks well. It was easy to install. However, when the unit was installed, the over stove light was turned on (High) by installers. Unaware of this, when I installed the turntable the inside of the enclosure the floor was too hot when touched and the stove light lens was so hot I burned my fingers. (Attached are Temp readings using a home grade sensor) Additional issues: 1. The end of cook/timer alert beeps only occur once. If you happen to not hear them, you could end up not knowing your cycle is complete. 2. Control buttons do not always sense finger touches. You often have to press more than once to get the button to activate. 3. The viewing window is so small, it is difficult to see food. not possible for short users. 4. Though the grey interior is very nice looking, when combined with the dim interior light adds to the difficulty seeing the food when it is cooking. 5. Bottom mount grease filters do not completely seal and sometimes fall out
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy BH, Social Media , January 18, 2019
I hate to hear that you are not completely satisfied with your microwave! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Written by a customer while visiting lg.com
Customer Rating
1
Lemon
on September 3, 2019
Posted by: E Chris
from Galveston, TX
Bought new in 2017. Had capacitor replaced in June 2018 for $160 and a couple days ago it turned on all by its self and started smoking. Capacitor needs replacing again.
I notified LG and they said sorry to get it serviced again is all they can do.
I notified LG and they said sorry to get it serviced again is all they can do.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy Chris, Customer Service, September 3, 2019
Based on the issues you are describing, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com