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Customer Reviews Collected from lg.com |
LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 1,967 reviews
5 Stars
1,234
4 Stars
441
3 Stars
118
2 Stars
55
1 Star
119
86%of customers recommend this product.
(
1,535 out of
1,784)
Customer Reviews for LG - 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean - Stainless Steel
Customer Rating
3
new just installed
on April 10, 2019
Posted by: notareviewer
from wa
the blackout on the window is too high to see food cooking when using turntable, and when would you NOT use the turn table. So far power level seems low for a 1000 watt unit. Food not always warmed through when I follow cooking times. Audible is a bit loud for me, but unable to adjust, only on or off. I'm unable to use my favorite food cover which hangs out magnatized to the top of my old range...there is no metal area at the top of this unit. unit came as a part of an appliance package.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Unit Burned Out after 16 months
on June 21, 2019
Posted by: Zachspop
from Austin, Texas
[This review was collected as part of a promotion.] About 4 months after 1 year warranty expired, the system electronics went bad. LG customer service told me something different every time I called and eventually bought a new oven.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, June 21, 2019
We hate to hear that you experienced an issue with your microwave, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Posted by: DMBM
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to upgrade what was there, fit very well, no issues with the installation, and works far better and easier than expected.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
This Microwave sucks!!!!!
on October 31, 2019
Posted by: Dedeh
from Maryland
I bought this thing 4 months ago and it overheats and shuts off. It overheated yesterday evening and today it won't heat up anything. I have never had a microwave that just stop working. I also think the glass tray is too large - it sticks out past the bottom of the microwave. I purchased all LG appliances for my kitchen and the microwave was not the one i was worried about not working. This has me very concerned about the quality of your products. There is no way that i should be having repairs done to 4 month old microwave - should be replaced immediately with a new one!!!
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 1, 2019
We hate to hear that, but would love to be able to help set this up for repair. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Posted by: JimB1950
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had my new LG microwave for about two weeks now, and am quite satisfied with it. It cooks rapidly, is fairly quiet and is easy to clean. A few things I would change if I could: brighter LED lighting below and inside (rather than the halogen), better view into the microwave (visible area it rather high up), and auto off for cooktop light (like the auto off for the fan). All in all, I like it though.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Poor Reliability
on September 6, 2020
Posted by: Philz57
from Colorado
[This review was collected as part of a promotion.] Owned this model for about 33 months. It has stopped heating food. Very poor reliability when a home appliance fails before three years of use. I have lost all confidence in LG products and won't be a repeat customer!
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not working properly. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working 4 years later
on September 10, 2020
Posted by: lgcustomer111
from New Jersey
This microwave was part of an appliance package: the refrigerator stopped cooling a few weeks ago, although LG did fix for free (compressor issue). This microwave then stopped heating a week later -I was told that I needed to hire an appliance service at my own cost, but may get the magnetron for free if that was the issue (perhaps requiring a second repair visit). At this point I will try another brand.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Bad Plastic Parts!
on March 11, 2021
Posted by: Mando78
from Houston, TX
First plastic that holds the screw for the handle just crumbled. Then the extremely small tabs that hold the keypad bezel broke off. Now the tabs for cover for the filter on the top are starting to break. This model should be fully recalled and owners refunded or should get replacements with updated materials. This plastic was not fully tested and is very brittle. Hope you enjoyed our money because never will I buy an LG product again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, March 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com