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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Average Customer Rating:
4.4
Rating breakdown 414 reviews
5 Stars
296
4 Stars
64
3 Stars
16
2 Stars
11
1 Star
27
89%of customers recommend this product.
(
355 out of
398)
Customer Reviews for Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Customer Rating
5
Overall satisfaction
on December 15, 2015
Posted by: MRK2015
from WI
Expertise:Intermediate
I only had this dryer for a short time, but I don't foreseen any problems with it. I know there are more sophisticated machines, but I needed simple as simple are my needs. I just need efficiency and good value.
I like the mixed load feature, that tells me when the lighter items are dry and can take them out, leaving the rest to finish the cycle. I also like the wrinkle care feature, very convenient.
I like the mixed load feature, that tells me when the lighter items are dry and can take them out, leaving the rest to finish the cycle. I also like the wrinkle care feature, very convenient.
It is drying faster than my old machine, is not noisy (although) the alarm could be a bit louder, for those of us that have the laundry room on a different level.
So far so good, so I am happy.
Pros: Bright display
Cons: end of cycle alarm too soft
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
First 24 hours
on December 20, 2015
Posted by: ChasG102
from Nebraska
Expertise:Intermediate
Have run several loads. Runs well. Took a little time to learn the different controls. Had to change the door from right-hinged to left. Not a good translation of the instructions but with a bit of time figured it out.
Pros: Inexpensive, Lightweight
Cons: none
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy Camille , Samsung Care, August 26, 2022
Hi ChasG102.
Congratulation! as you are able to switch the doors even though there is a concern about the translation of the instruction. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144844986) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Congratulation! as you are able to switch the doors even though there is a concern about the translation of the instruction. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144844986) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on December 23, 2015
Posted by: blondie1215
I am very happy with my purchase. I would recommend it to anyone.
Pros: Inexpensive, Bright display, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung dryer
on December 24, 2015
Posted by: hendogg
from joplin, mo
Love this dryer! So quiet and many cool features. Definitely recommend this product
Pros: Realistic color, Durable, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Product is high tech
on December 25, 2015
Posted by: Dimples92
Expertise:Expert
The product must be powered on for each use. Some of the time lengths are long and either the clothes are not dry or clothes are dry and dryer keeps going. This runs the power bill up
Pros: Bright display
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this washer and dryer set is awesome!
on December 25, 2015
Posted by: swaner78
from Layton, Utah
Expertise:Expert
We got tired of buying used or fixing our washers and dryers so we decided to splurge and go and buy a new set and we couldnt be happier. One of the best investments we've made would definitely recommend this product to anyone who is looking to buy an new set
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on December 27, 2015
Posted by: Samsungsgreat
Love how the drying time is so fast! Love the different drying options.
Pros: fast drying time
Cons: size
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This dryer has good features
on December 28, 2015
Posted by: Lynne1123
from Knoxville, TN, USA
Expertise:Intermediate
When delivered the dryer control panel had a TEMP select button that required probably 20 pounds of force to activate, compared to maybe 2 pounds of force for all the other buttons. I actually thought the button was broken/non-functioning and so I had a replacement dryer delivered through the store where I bought it. The replacement dryer had a good control panel, but ran with a rattling sound that the first one did not have. So now I am still undecided as to whether I should request a third dryer before the 48 hours runs out.
Pros: Realistic color, Bright display
Cons: poor quality control
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi Lynne1123,
Thank you for sending this review. We are saddened about your recent experience with your Electric Dryer, as it makes rattling sounds. I understand how troublesome it can be with all those loud noises. This is not the experience we want you to have. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
To get the best results when you’re doing laundry, it’s important to consider the weight of each load you’re washing. Small, heavy items can overload your washing machine and dryer just as much as large, lightweight items. Overloading your washing machine or dryer can reduce the cleaning performance and potentially cause other issues with your appliances as well. Because of this, you’ll want to ensure you’re adding your clothing and other items in the best way possible.
The best load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Here is a link for Troubleshooting steps when your Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
What noises your dryer makes and why:
https://www.youtube.com/watch?v=86vxZamgYwQ
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144786240
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US