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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Average Customer Rating:
4.4
Rating breakdown 414 reviews
5 Stars
296
4 Stars
64
3 Stars
16
2 Stars
11
1 Star
27
89%of customers recommend this product.
(
355 out of
398)
Customer Reviews for Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Customer Rating
5
Nice Dryer
on January 18, 2018
Posted by: a1997star
We really like this dryer! Not use to all the presets and modern touches this unit has. I've had nothing but the old style dryers for years which did the job, but it's kind of nice having the bells and whistles that are featured on this dryer. So far so good, we've only had it a month.
Pros: Bright display, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tried once, bought more.
on April 21, 2018
Posted by: Joyer
from Edmond, OK, USA
Expertise:Intermediate
Samsung makes a great product. I had my first Samsung washer and dryer for five years. With eight people in our home, our washer and dryer were used every day--frequently three or four times a day. We never had a problem. Our house burned down. For our new home, I requested Samsung for every appliance I could They stand up to the hard use our family requires,
Pros: Durable, reliable, quiet
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Already had to purchase a new dryer
on May 1, 2018
Posted by: NotDoug
We purchased this dryer less than three years ago. We purchased a new dryer (different brand) based on the repairman's recommendation because he said Samsung appliances are horrible.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy Trisha, Samsung Care, June 2, 2022
Hi NotDoug,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560685
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. I know how frustrating it is when results and expectations do not meet. I would like to help by providing this troubleshooting link to support your concerns about the dryer.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144560685
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet
on June 2, 2018
Posted by: single
from Southaven, MS, USA
very quiet and nice large openning in both the washer & dryer
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dryer is garbage
on July 7, 2018
Posted by: acwtim
Expertise:Intermediate
My dryer stop drying in less than 2 years. Samsung dryer do not last. Stay away!
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Rafael, Samsung Care, July 23, 2018
Hello, I will be more than happy to help you fix this today.
Here’s a link that can help you resolve the situation with your dryer.
https://bit.ly/2LkDfGB
^Rafael
Here’s a link that can help you resolve the situation with your dryer.
https://bit.ly/2LkDfGB
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on August 30, 2018
Posted by: Nanjack00
from Indiana
My dryer is less than 2 years old and is already making horrible noises. It screeches, clunks and makes a grinding noise. We saved our money to buy a matching set and were so excited to buy something that we thought was a quality product. Do NOT waste your money! Samsung will not stand behind their product. If you google their product you will see that everyone seems to be having the same problem with their dryer and it's after the warranty is up.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Lizzette, Samsung Care, September 14, 2018
Hello there, I do apologize for your experience with your Dishwasher. I'd love to help here. Follow and verify the steps in this link: https://bit.ly/2wngN7o to prevent sounds and improve the performance of your dishwasher.
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks as soon as warranty is over
on September 21, 2018
Posted by: Drowheels
from Florida
Expertise:Intermediate
Less than two years old and it cost more to repair than fix. Took over two hours mostly dry a load of laundry since day one. I was told I needed a new vent so you redid that and it was on better. Vent light on since new, the lint trap doesn't trap lint so when we empty the filter after every load we have to vacuum out the inside behind the filter which also doesn't catch change so now we have searing hot change covered in flammable lint all inside the vent tube in the walls of my house. Bad design and I'm sure plenty have already caught fire. Junk, do not buy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk!
on September 28, 2018
Posted by: MeNow
from Dallas, TX
Expertise:Intermediate
I've had this dryer for approximately two years. The thermal fuse blows out constantly. I've replaced it and the heating element but still the same problem. This is a common problem but no recall. Last Samsung appliance I will ever buy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi MeNow,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly due to some parts being broken. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723407
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer not drying clothes properly due to some parts being broken. The experience is not what we expect from our customers. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
To replace your dryer parts, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723407
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US