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Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Average Customer Rating:
4.4
Rating breakdown 414 reviews
5 Stars
296
4 Stars
64
3 Stars
16
2 Stars
11
1 Star
27
89%of customers recommend this product.
(
355 out of
398)
Customer Reviews for Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Customer Rating
5
Fantastic Product & Wonderful Installation Service
on January 11, 2019
Posted by: KingKong20192019
from Chicago, IL
I bought this last month and the Dryer & Washer are both working great. Installation was amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 22, 2019
That's fantastic news! Thank you for taking the time to tell us how much you love your new washer and dryer. We are thrilled to know it has enhanced your laundry experience. Welcome to the Samsung Family Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
ZERO STARS
on February 9, 2019
Posted by: SMCJ
from MUSTANG OK
Expertise:Intermediate
34 MONTHS OLD... ALWAYS VIBRATION NOISE... HAVE HAD TO REPAIR TWICE AND BROKEN AGAIN!!!! BELT TENSIONER BURNED UP TWICE AND HAD TO REPLACE BELT AND TENSIONER.... NOW HEATING ELEMENT BROKEN... WORST PURCHASE EVER MADE.... SHOULD HAVE STAYED WITH MAYTAG
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 12, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Broken already
on February 16, 2019
Posted by: Kruschkes4
from Oconomowoc wi
Expertise:Intermediate
I just bought this set washer n dryer and it's already broken down and waiting on repair man to come fix althought still under warranty because we just purchased a couple months ago this is why we bought brand new so we wouldnt run into break downs and waitting to do my laundry! Very dissatisfied
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, February 19, 2019
Kruschkes4, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
So disappointed
on June 8, 2019
Posted by: JKharv
required too many service and repairs! too costly to maintain! do not recommend!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 11, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
3
Possible defective product.
on July 2, 2019
Posted by: Greeter
received with some exterior damage. may have been hidden problems. has a mind of its own. not sure we would buy another samsung dryer.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Angelica, Samsung Care, May 26, 2022
Hello Greeter,
Thank you for reaching out. We appreciate you letting us know that you received your Samsung dryer with some exterior damage. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this.
You may contact Customer Support of the retailer where you purchase your Samsung dryer for further assistance.
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540483
-Angelica
Thank you for reaching out. We appreciate you letting us know that you received your Samsung dryer with some exterior damage. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this.
You may contact Customer Support of the retailer where you purchase your Samsung dryer for further assistance.
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DV45H7000EW/A2
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Noise and Vibration
on July 16, 2019
Posted by: Larry Try
from Hendersonville NC
a good product but had to replace the idler pully arm after only 3 years not happy! i would expect this product to last at least 10 years before problems developed
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, July 19, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Disposable Dryer
on August 22, 2019
Posted by: Swift Acres
i was very excited to get this washer & dryer set a few years back. i am very disappointed to say that i feel like i bought a disposable dryer, due to the heating element has already gone out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 30, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your dryer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140333282.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16434
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 16434
Written by a customer while visiting Samsung US
Customer Rating
1
Nope.
on September 11, 2019
Posted by: Steph
manufacturer warranty just expired a month ago, we’ve had it for exactly one year and a month. dryer drum won’t stop spinning unless the door is left open. there is no heat. do not waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 20, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140445826.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18617
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 18617
Written by a customer while visiting Samsung US