 |
Customer Reviews Collected from Samsung US |
Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Average Customer Rating:
4.4
Rating breakdown 414 reviews
5 Stars
296
4 Stars
64
3 Stars
16
2 Stars
11
1 Star
27
89%of customers recommend this product.
(
355 out of
398)
Customer Reviews for Samsung - 7.4 Cu. Ft. 9-Cycle Electric Dryer - White
Customer Rating
2
Would do your research
on September 18, 2019
Posted by: Rebecca
from Texas
we bought this dryer maybe 2 years ago.it is great and does a wonderful job when it is working. we are on our second round of heating elements though. i wish i would have researched more.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, September 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap and a waste of money
on December 5, 2019
Posted by: Scott M
from Boston
bought 2 years ago. the heater died. cost to repair was the same amount we payed for entire dryer. samsung refused to cover the repair. "1 yr coverage only". samsung has lost 2 very loyal customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 6, 2019
I understand your concerns and would like to speak with and assist you with setting upr servicve. Please feel free to reach out to me using one of the following methods below and reference ticket #1140859353.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for choosing Samsung. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
Thank you for choosing Samsung. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Design
on August 31, 2020
Posted by: assaad
from Birmingham AL
i have had this dryer for 4 years i clean filter with every use but the design of the filter area allows the lint to still go through. my heating element burnt out after only 4 years causing the dryer to no longer heat up and there was lint all in the motor and heating element and in places where lint shouldn't get to. worked really good but this is a design flaw in my opinion that will cause this dryer to need repair a lot sooner than it should.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 2, 2020
I can understand how disappointing for your unit to fail, whether it's in or out of warranty. We strive to make long-lasting and high-quality products. We would like to thank you for being a Samsung customer and hope we can meet your expectations in the future. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly Breaking Down
on February 12, 2021
Posted by: Fully
from Oakville, Ontario
unfortunately, not a pleasant experience with this dryer. constantly malfunctioning within the first year causing us to be without a dryer for almost 3 weeks now.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, February 15, 2021
Thank you for voicing your concern. If you need help with anything, please sure to contact our Social Media team by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142968523
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142968523
Written by a customer while visiting Samsung US
Customer Rating
3
Worked great for a little while
on April 27, 2021
Posted by: Angela
from Greenville SC
i really would have loved the product to work for years. disappointed that after only 3 years i had to have the belt replaced, now it no longer heats and i'm sure the heating element is bad. not worth the expense of repair when i could buy a new one for the same price of repairs. my whirpool lasted me 20 years. i'm 4/5 years into this samsung. i bought the washer and dryer as a pair and had to return the washer due to a recall, now the dryer is a problem, really disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Pat, Samsung Care, April 28, 2021
We apologize for the inconvenience this has caused, Angela. I know it must be difficult for you to go through this, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. If you change your mind about service or wish to contact a service center. You can find one by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't last long
on June 10, 2021
Posted by: Andrea
from Winter Park, FL
we bought the dryer and paid for the 5 year extended warranty. we had to have a repair because the heating element wasn't working after a few years (thank goodness for the extended warranty) then about 1 month beyond the 5 year extension the heating element died again. this time we opted not to repair and go for a different brand. i would have given it one star but when it was working it worked well and had a lot of nice options.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 22, 2021
I apologize for the outcome you had to endure. We never like hearing our customers experience problems with their unit or have it fail. We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive product, "POOR" Design
on August 8, 2021
Posted by: Disappointed
from Merrick ,NY
this dryer is a model #dv45h7000ewa2, serial#0aha5bbha02334x. i bought this very expensive dryer three(3) years ago and on the third anniversary the lights came on but nothing worked. i had a very expensive ten(10) year warranty so after one and a half weeks later a repairman came to fix it. he explained to me why these dryers break down so soon was instead of making part # 002245853 & 002244186 out of metal you cheaped out and made it out of plastic. so for an extra dollar in materials and manufacturing i have to get this thing repaired every three(3) years. really!!!!.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 9, 2021
I can see where you are coming from. No one should have to get their dryer repaired 3 times. If you are still experiencing any problems with your dryer. Feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143587160
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143587160
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware
on March 7, 2022
Posted by: AmyO
from Ohio
manufactured 2017
bought brand new may 2019
we have replaced the heating element at least 3 times. it recently started making a noise like there were a bunch of shoes in it. (which there definitely is not) there is a huge chunk of metal out of the drum. how/when? we have no idea. very soon we will be replacing all of our appliances and will not be buying samsung anything
bought brand new may 2019
we have replaced the heating element at least 3 times. it recently started making a noise like there were a bunch of shoes in it. (which there definitely is not) there is a huge chunk of metal out of the drum. how/when? we have no idea. very soon we will be replacing all of our appliances and will not be buying samsung anything
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, March 15, 2022
I wouldn't feel good either if I was dealing with this situation. Thank you for bringing this to our attention. I'm sure you have tried everything you could to resolve this matter. If you have any questions for us or would like us to look into this concern for you. Please use the links below to reach out to us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US