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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
5
Quality
on May 24, 2016
Posted by: Jerseyman2016
Nice size and very fast cooking that makes the food taste better
Pros: Inexpensive, Realistic color, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
terrible ventilation fan, food design, good cooking and reheating functions
on May 30, 2016
Posted by: paulBronx
from Bronx, NY, USA
Expertise:Intermediate
This OTR microwave is good in every way but its weak ventilation fan. The fan barely pulls cooking fumes while cooking on the range top burners. I expected more, especially with the filters that are part of the microwave to remove some of the greasy cooking fumes from the kitchen. Is this a defect of design or of my individual OTR microwave oven?
Pros: Inexpensive, Bright display, good design, good cooking function, eco button to turn off display when not in use, coordinates with my gas range design and color
Cons: Did not meet expectations, weak ventilation fan
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi paulBronx,
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a weak vent. We understand it is important to have a working vent fan on your over-the-range microwave to help clear smoke and steam from the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Replace and clean Samsung microwave filters:
https://www.samsung.com/us/support/answer/ANS00049239/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144676130
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave having a weak vent. We understand it is important to have a working vent fan on your over-the-range microwave to help clear smoke and steam from the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The vent fan is weak on Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Replace and clean Samsung microwave filters:
https://www.samsung.com/us/support/answer/ANS00049239/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144676130
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Cooks fast!
on May 31, 2016
Posted by: bruner92
I love my new microwave. I have only had this for a couple of weeks but I have had no issues and it has a lot more space than my old microwave.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 2, 2016
Posted by: 1326mellow
from NY
Expertise:Expert
This is our fourth Samsung appliance we have purchased and we will never buy a different brand.
Our experience has been 5 star all the way.
Our experience has been 5 star all the way.
This microwave is very quiet.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fair not great
on June 3, 2016
Posted by: Dmgs
from Maryland, USA
Expertise:Expert
Should have the ability to change power levels without turning off machine and restarting if you want to change power levels on the go
Should have the ability to turn the turntable off if standing is the preferred way to micro wave.
Should have more than two fan settings. Lower setting is too weak for most stove top uses.
Pros: Bright display
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Noraina, Samsung Care, July 22, 2022
Hello Dmgs,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to know that you are using a Samsung product. We appreciate your honest feedback about your microwave. We will take note of this as it helps us improve more specially on the quality of the products we offer. We do apologize for the inconvenience this has caused you. We are here to help.
For your reference, you may check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf for the user's manual to know more about the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722357.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to know that you are using a Samsung product. We appreciate your honest feedback about your microwave. We will take note of this as it helps us improve more specially on the quality of the products we offer. We do apologize for the inconvenience this has caused you. We are here to help.
For your reference, you may check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf for the user's manual to know more about the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722357.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
4
This microwave combines good features with cool design
on June 4, 2016
Posted by: grobbiano
from Cypress, TX, USA
Expertise:Intermediate
This microwave has great value as has all of the features you need on one, plus a very cool design, as well as a very competitive price.
Pros: Inexpensive, Bright display, Durable, Lightweight, design
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very stylish with user friendly features
on June 10, 2016
Posted by: Cakebaker51
from Landrum, SC
Expertise:Expert
We purchased this over the range microwave to complement our Samsung side by side refrigerator and range. The clean design lines and user friendly features we have become accustomed to with our other Samsung home products are very much a part of this unit.
Pros: Realistic color, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Microwave
on June 11, 2016
Posted by: jaydeevirgo
from Taylors, SC, USA
Expertise:Expert
This microwave with its brightly design digital panel is ease to operator.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US