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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
5
Quiet
on June 12, 2016
Posted by: MH4mom
from Jacksonville, FL, USA
This microwave is so quiet I forget it is on. The alerts are just loud enough to hear and the door shuts and opens quiet and smoothly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size and features
on June 12, 2016
Posted by: 1Jim1
Expertise:Intermediate
This OTC microwave was the perfect size for a limited space. Also easy to use.
Pros: Inexpensive, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is exactly what I needed to help us.
on June 21, 2016
Posted by: Whitety
Expertise:Intermediate
I use it about 6 times a day. Anywhere from Reheating our coffee's in the morning to reheating his dinner when he comes home . It has been very reliable. All this plus it looks great in our new kitchen. I definitely would recommend it.
Pros: Inexpensive, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Microwave stopped working within the first year.
on June 23, 2016
Posted by: Jevalde89
from Austin, TX
Expertise:Intermediate
The microwave looks great, is slick and has lots of features. Turntable never worked correctly and it stopped heating 4 months from purchase. Disappointing and hope the matching fridge last longer. Great warranty though, but your gonna need it.
Pros: Inexpensive, Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, May 13, 2022
Hello Jevalde89,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped heating four months after purchase, and the turntable never worked. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may also check page 21 of the user manual for troubleshooting steps to try when you have a problem with your microwave, including the turntable issues.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500935
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped heating four months after purchase, and the turntable never worked. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may also check page 21 of the user manual for troubleshooting steps to try when you have a problem with your microwave, including the turntable issues.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500935
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT
on June 24, 2016
Posted by: snabrown
VERY EASY TO INSTALL. VERY EASY TO USE. LOOKS GREAT
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent Replacement
on July 4, 2016
Posted by: Dougy46
from North Georgia,US
Expertise:Intermediate
We replaced a 19 year old Microwave that we put in when the house was built. This Microwave is so much more high tech!
Pros: Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use Microwave
on July 4, 2016
Posted by: thejosh87
from Alabama, USA
Expertise:Intermediate
My family loves using this microwave. It looks super sleek and is easy to keep clean. The one thing I wish it had was quick start buttons to start for 1-3 minutes....
Pros: Bright display, Inexpensive
Cons: no quick start buttons
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
GOOD BASIC MICROWAVE
on July 5, 2016
Posted by: TEXAN2U
from TX
Expertise:Intermediate
THIS MICROWAVE HAS ALL THE FEATURES THAT I FEEL ARE NECESSARY EXCEPT VENT. I WOULD PREFER HIGH, MEDIUM AND LOW VENT SPEED FEATURE. NOISE LEVEL IS ACCEPTABLE ON VENT BUT WOULD BE NICE IS QUIETER.
Pros: Bright display, Realistic color, Durable
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US