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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
5
Love
on July 6, 2016
Posted by: Tammys606
from Somerset
Expertise:Intermediate
Absolutely love my new Samsung microwave. Love the look and it works great
Pros: Bright display, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SO FAR SO GOOD BUT COMING WITH A USER MANUAL WOULD HAVE BEEN NICE!!!!!!
on July 6, 2016
Posted by: Fatboy63
from PA
Expertise:Intermediate
Only a few days in use and it seems okay so far! installation was perfect fit in old other brand mico spot over stove, everything matched and hooked up with no hang ups, the only issue is NO user manual in box ! so now i have to go on computer every time to learn the new functions for this appliance which is a pain in the rear.
Pros: Inexpensive
Cons: no user manual
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
nice microwave
on July 6, 2016
Posted by: Naples01
Expertise:Expert
I purchased this because I was tired of all the gadgets I do not use. This has just enough features that I actually us.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on July 8, 2016
Posted by: Chici
from Nc
Expertise:Beginner
I would recommend to anyone.great value.great design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek appearance.
on July 8, 2016
Posted by: crazy4food
from sycamore,il
Expertise:Intermediate
Product is easy to use. Looks good. Like the recessed turn table.
Pros: Bright display, Inexpensive
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality, low price.
on July 9, 2016
Posted by: Tom2881
from West Palm Beach, FL, USA
Expertise:Intermediate
So far this over the range microwave has functioned flawlessly. It was easy to install easily by one person and the directions were easy to follow.
Pros: Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The design/manufacturing quality is not very good.
on July 10, 2016
Posted by: picky2
from Utica, NY, USA
Expertise:Expert
The door does not line up with the body. I have asked people at the store but some of their remaining ones don't either.
The over-all function and performance is really nice and it is quiet.
Pros: Bright display, Realistic color, Inexpensive, functions well
Cons: Poor quality
I would recommend this to a friend!
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Very affordable, but stopped heating after almost a year
on July 11, 2016
Posted by: ANNEtheQueen
from San Diego, CA, USA
Expertise:Intermediate
Stopped heating just before warranty was up. But they did come out and fix it at no charge. Just don't think even an affordable microwave should stop working at not quite a year. All my other Samsung products have been outstanding.
Pros: Bright display, Inexpensive
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
5
Response from Samsung USBy Angelica, Samsung Care, May 9, 2022
Hello ANNEtheQueen,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped working but was fixed with no charge. We apologize for the inconvenience this has caused you, especially since you just had the unit for almost a year. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps you can try if your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also check page 21 of the user manual for troubleshooting steps to try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144485964
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave stopped working but was fixed with no charge. We apologize for the inconvenience this has caused you, especially since you just had the unit for almost a year. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting steps you can try if your Samsung microwave is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also check page 21 of the user manual for troubleshooting steps to try if you have a problem with your microwave.
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144485964
-Angelica
Written by a customer while visiting Samsung US