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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
3
Went dead in less than a year
on October 23, 2016
Posted by: Larimar
from Glenivew, IL
Expertise:Beginner
Bought this Microhood last year and had to get a replacement/exchange: original one went dead within a year. Will see if the exchange one will last more.
The design is great though.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi Larimar,
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the first microwave not working. We are happy to know that you have a new replacement unit. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144676009
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the first microwave not working. We are happy to know that you have a new replacement unit. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144676009
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
It is a great match to the range that I already own
on April 29, 2017
Posted by: GerSung
from El Paso, TX, USA
Expertise:Intermediate
I was looking for a microwave that would match my range and this was the perfect match. All the different features are a plus to this microwave.
Pros: Bright display, Realistic color, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value for the money
on August 30, 2017
Posted by: BargainHunter41
from Toledo, OH, USA
Expertise:Intermediate
This microwave is economically priced, yet has many of the features of a more expensive model. Works great. Highly recommended
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on September 1, 2019
Posted by: SAPAULEY
from Texas
lasted 20 months, of which we were out of town 6 months, so it was used for 14 months, family of two.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 3, 2019
Thank you for taking the time to provide us with your feedback. Samsung values your opinion and is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Going back after 4 days
on February 23, 2020
Posted by: Lynnec
this unit turned on by itself (see video). we would close the door, and it would start. it's a fire hazard, so returning to store.
also, +30 sec button you need to press start to activate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Owned for 14 months and it won't heat
on April 26, 2020
Posted by: KimTx
from TX
i have owned this microwave for 14 months and now it runs, but won't heat. i will never buy another samsung again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Lena, Samsung Care, July 1, 2020
We are always happy to help! I am including a helpful link to a troubleshooting guide to support your concerns on the microwave not heating (https://bit.ly/3ikREjM). We thank you for choosing Samsung for your home! ^Lena
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy!
on January 24, 2021
Posted by: Angry consumer
purchased this less than two years ago and was initially pleased. fast forward and the microwave is completely dead- will not heat anything. we assume the magnetron is the problem, but cant say for certain since a new part + labor is so costly. its cheaper for us to just by a new (not samsung) microwave.
very frustrating to spend a significant amount of money on a microwave only to have it die in less than two years.
unless samsung decides to fix this for is for free- we are done with their products for good.
very frustrating to spend a significant amount of money on a microwave only to have it die in less than two years.
unless samsung decides to fix this for is for free- we are done with their products for good.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
I can understand from your point of view. Paying for service can be a lot to deal with. We understand and respect your decision. Thank you for bringing this to our attention. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Not a fan!
on March 26, 2019
Posted by: Hfike
from Willis, TX
Expertise:Expert
I have now used the microwave for a little over a week since moving in to our new house; and I am underwhelmed, to say the least. I really thought we were going to have quality brand new appliances from Samsung. I have to press really really hard on the control panel, which is frustrating; where as, my Kenmore at my old house, the control panel is very easy to use. I can't help the small size or 1000 W, but the light intended to use over the stove is a joke. I have the dishwasher and refrigerator which I am not too much a fan of either. Sadly, disappointed with such low quality.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, March 29, 2019
You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US