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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
5
Microwave
on December 7, 2016
Posted by: Rein
from Monore, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Love this Samsung microwave..especially like that behind the handle is not stainless
Pros: Realistic color, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Like the turn Table is flush with bottom of microwave
on December 7, 2016
Posted by: jjjl
from Grimsley, TN 38556, USA
Expertise:Intermediate
I like Samsung products. The only think I would change about this microwave is that I would like the turn table to be bigger. My Samsung microwave that I replaced with this one had about and 1 inch bigger turn table. Also when installing it had trouble with screwing in the top left side because the hole in microwave kept messing up the screws and had to use old one had.
Pros: Inexpensive
Cons: turn table to small.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Concerning the Owner's Manual
on December 9, 2016
Posted by: Curleylocks
from PA
Expertise:Intermediate
The printed owner's manual enclosed with the product could be much more descriptive and informative concerning the features and cook modes.
Pros: Bright display, Lightweight
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dissapointed
on December 10, 2016
Posted by: Rosien
from Gainesville,Ga
Expertise:Expert
Quit working during warranty period, got it fixed.Now it's quit again, I believe the touch pad is the problem. I like the size,the way it cooked, but I have replaced it because it would cost more to get someone to come out to fix than to get another.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Angelica, Samsung Care, May 13, 2022
Hello Rosien,
Thank you for bringing this to our attention. We appreciate you letting us know that you like the size and how your Samsung microwave cooks; however, it quit working again. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The link below contains information on what to do when your microwave has control panel issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500734
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that you like the size and how your Samsung microwave cooks; however, it quit working again. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The link below contains information on what to do when your microwave has control panel issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144500734
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Microwave
on December 15, 2016
Posted by: piggy123
from louisiana
Expertise:Expert
Love that it is over my range and well designed to match other items purchased
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Average microwave
on December 16, 2016
Posted by: C33P
from Utah
Expertise:Intermediate
When looking for a microwave I did not want any fancy features and this does not have any. It is pretty basic, my only real issue is that it does not seem to heat evenly.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Noraina, Samsung Care, April 13, 2022
Hello C33P,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it doesn't heat evenly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049159/ on how to cook using your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144398771.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it doesn't heat evenly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049159/ on how to cook using your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144398771.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on December 17, 2016
Posted by: SueF
from Union Star, MO 64494, USA
Expertise:Intermediate
I absolutely love this microwave. My whole Samsung kitchen really. The stainless on this just sparkles. It's powerful enough to heat large items quickly and evenly. And can still do popcorn without scorching. The controls are easy to use. It has a lot of useful presets too.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Verry good product,the price is right.
on December 19, 2016
Posted by: like2buysam
from fl
Expertise:Beginner
Every thing re fine . The touch pads is little hard to push ,hope it will softener later .
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US