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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
4
Good basic cooker, touchpad needs heavy pressure
on September 6, 2018
Posted by: flyr4fun
from Irvine, CA
Expertise:Expert
I purchased the Samsung so that it would match my new Samsung gas range. I like the looks, and it feels more solid than some others in this price range. It cooks just fine, normal functions. It's a little noisier than the GE it replaced. I like the vent grille facing the top, and it included the charcoal filter for recirculating vent option. Not sure how much it filters, as it is a pretty wide mesh. The underneath light is pretty poor. It doesn't provide much illumination to the stovetop. The only thing I really don't like is how hard I have to press on the touchpad to get a response. It's abnormally hard. Contrast that to my new Samsung range where the touchpad is very sensitive, ultra sensitive. Just brushing a button with the edge of a cleaning cloth activates the button. I'm not sure if it was designed this way, or the touchpad is faulty. I love the range, but don't love this model of microwave because of the touchpad, it's a bit annoying to have to push so hard.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on September 18, 2018
Posted by: Dumbproduct
from Brooklyn NY
Expertise:Intermediate
Two years old and it has stopped working. This is VERY common. Microwave runs continously unless you unplug it. Do not buy this junk.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 11, 2022
Hello,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped working after two years and does not turn off unless you unplug it. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The link below contains information on what to do when your microwave runs continuously.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144392770
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave stopped working after two years and does not turn off unless you unplug it. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The link below contains information on what to do when your microwave runs continuously.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144392770
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Dangerous Microwave Beware!
on October 19, 2018
Posted by: Merrrr
from Louisiana
We bought our microwave less than a year ago. I was sitting at the kitchen table and all of a sudden the vent came on by itself. I thought it was strange so I got up to check it out. The door was burning hot. I opened the door to try and figure out where the heat was coming from...as the microwave was off at the time. I quickly touched the bottom of the microwave and it was so hot it burned my fingers and gave me blisters immediately. I could smell a burning plastic smell. I hurried up and unplugged the machine. I called Samsung and they said they would have to send someone out to inspect it. I told them there was no way I was going to keep this microwave. I wanted them to replace it. i told them that I would ship it to them but I was not paying for that either. However, I have decided this microwave is not worth my families lives. We have decided to just go buy a different brand. I do think they should refund my money. In my opinion this could have burned my house down. Thank God I was home at the time.
A second thing to note is that we do a lot of home cooked meals. I don't think we have used the microwave more than ten times since we got it. We really got it just to have a vent over the stove.
A second thing to note is that we do a lot of home cooked meals. I don't think we have used the microwave more than ten times since we got it. We really got it just to have a vent over the stove.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Just excellent
on October 31, 2018
Posted by: Walterr33
from Pittsburg California
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this 6 months ago and I very happy with this like I do with my refrigerator
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantástic
on October 31, 2018
Posted by: Mike4510
from New Jersey NJ
Expertise:Intermediate
I bought Sixto montes agosto, Im very hapy with tha products, washer, micowave, and my PHONE note 9 and I Jope for thanksgiving can buy. My dream a samsung watch.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and versatile
on October 31, 2018
Posted by: Azmomra
from Phoenix
Expertise:Intermediate
Looks great in my kitchen and has many options. The defrost is great and I love how large it is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features for the cost
on November 1, 2018
Posted by: no nick name
from Donahue IA
Expertise:Intermediate
works great very happy with the performance and durability
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Features
on November 1, 2018
Posted by: JensJeep
from Cape Coral, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this product with 2 other Samsung products and couldn't be happier. Just wish the vent was a little stronger.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US