 |
Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
3
Product was slight;y dented upon opening.
on November 25, 2018
Posted by: Blessed2bsaved
from Newberry, FL
Expertise:Intermediate
So far it is operating OK. Not much more to say on the issue.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, March 28, 2019
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing our Samsung Microwave. Welcome to the Samsung Experience. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
key pad scratches easily
on January 25, 2019
Posted by: bb sam
from Kansas City
Expertise:Intermediate
I purchased this in January 2019. I love the look of the microwave initially. However,. I cleaned the key pad with a paper towel and now looks like used sandpaper. Scratches over the entire key pad that are perm.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 29, 2019
bb sam, thank you for bringing this to our attention! We really appreciate your feedback. You deserve to get the best from your Samsung Microwave, and I want to help you do just that! I have a link http://bit.ly/2Tlfn6P to an article with information on how to clean your microwave. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on February 28, 2019
Posted by: george1956
from Rocky Face GA
Expertise:Intermediate
We bought our unit a few weeks ago and are very pleased. we like the design and the features. If I could change one thing the microwave should have a little brighter bulb for the light underneath. we replaced our with an LED. that being said we like the Samsung microwave:)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, March 5, 2019
We appreciate the great feedback you provided about your new microwave. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Only lasted 2.5 Years
on April 25, 2019
Posted by: Eastcoastncgal
from Wilmington, NC
Expertise:Expert
It worked great for 2.5 years then it quit heating. Costs just as much to buy a new one as it is to repair it. In the trash it goes!
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, May 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139738963.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3608
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS #: 3608
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 6 months
on July 10, 2019
Posted by: RegretfulBuyer1
the microwave stopped working the other day and so did our samsung range (2nd time). what a disappointing purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, July 18, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140074669.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10992
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 10992
Written by a customer while visiting Samsung US
Customer Rating
4
Noisy fan
on October 11, 2019
Posted by: oreosmom
[This review was collected as part of a promotion.] bought this four years ago. great no problem but do not use fan way to noisy.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, January 2, 2020
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Microwave Fan Sound Changes When Cooking: http://bit.ly/2GeiU1Z
Thank you for being a part of the Samsung family! ^Cat
• Microwave Fan Sound Changes When Cooking: http://bit.ly/2GeiU1Z
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Happy
on October 11, 2019
Posted by: Anthony
from 01606
[This review was collected as part of a promotion.] very happy with this microwave, very easy to install and operate. does the job for sure. couldn’t be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 31, 2019
So happy to hear that you love your new microwave and all the features that make cooking easier. Welcome to the Samsung experience. Happy Cooking! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent use
on October 11, 2019
Posted by: Jerry
from Methuen
[This review was collected as part of a promotion.] this was a great one to have and ease of use for it. i would recommend it for anyone
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, November 8, 2019
Joy is the simplest form of gratitude! We are thrilled to know you love your microwave and for selecting Samsung for your cooking needs. Happy Cooking! ^Cat
Written by a customer while visiting Samsung US